My Requirement is that when user Comment on Incident only from service portal where present state is on hold and on hold reason is Awaiting caller changes to In progress.I write Below business rule but its changes from platform side too.so how shoul...
I had a requirement. How to add Personalize option on service portal list view, which is one of my requirement .i didn't get related answer for this question. Feature to allow end users to add or remove columns from list view on service portal. Could...
Hello, for Major Incident, I have the Communication Plan Definition set up for Initial communication. The Communication Channels are Email and SMS. The SMS option has a template but the users are not showing up on the workbench. When the Communicatio...
Need procedure to transfer or convert HR case to incident, vice versaThanks in advance.
which Api used to get a total incident records count?
Hi Team,Could someone please let me know if we can set value of a 'List type' field using a flow designer? The requirement is to submit a catalog item(child) request using flow designer, and populate it's field from another item(Parent) as soon as it...
Hi, I have a requirement to work out the average "business elapsed time" which is found on the task_sla table for the last 7 days against each sla definition's and then update a field on the associated SLA Definition with the average showed as a dura...
Hi all, could anyone please help me with one requirement? i have two fields total_spend_inr and total_spend_usd. i want whenever i enter INR Amount Usd amount should autopopulate.could anyone please help with the script. @Ankur Bawiskar @Sourav11 T...
In Email account while creating and accessing the POP3 it shows connection failed error. how to over come this error. Working in PDI version San Diego
Hi all, Could you please let me know how "reopen count" field works on the incident form?Based on what it will update the count?As far as I know whenever state changes from Resolved to in progress it gets updated. For example: Caller rejecting the so...
We have written client scripts in global scope & workspace scope to show info message in agent workspace but that message is not populating in agent workspace view. Can you please guide on how to show error messages/info messages in agent workspace v...
For some reason, the contextual search on my incident form is not returning any results. It is working fine in dev instance but not in test:What could be the possible reason?
For example i'm a user of "xyz" assignment group and I want that when a new incident\task assigned or routed to "xyz" then it should be assigned automatically to a user of "xyz" group.I have tried by creating a assignment rule where in the filter I h...
Hi All, Can some one tell me about the Notification Preference that has SLA Breached What is the use of it? I need a notification to send me. when SLA has breached to other assignment group which i am not part of it.
