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Worknotes not showing up for user on incident form.

Hi,For one of the ITIL user, Worknotes is not showing up on the incident form. When i impersonated his profile, I am able to see the worknotes.I have checked the ACL's as well, he is having the role. What could be the reason. In the below screenshot,...

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Sai vsk by Tera Expert
  • 1535 Views
  • 4 replies
  • 0 helpfuls

3-strike rule implementation in ServiceNow

Hello Community,We are looking to implement 3-strike rule in ServiceNow which will automatically send out emails to the user if incident or task is in pending status. This should take into reference user's out of office and emails getting out during ...

Imran Shad by Mega Expert
  • 969 Views
  • 1 replies
  • 0 helpfuls

How to add option on Action on selected rows

Hello I have requirement to add select option in existing on action on selected rows.once we click on that we will get some options like add to update set, Delete and create application etc.Here I want add one more option "Select". Please help   

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vinod9 by Tera Expert
  • 1406 Views
  • 2 replies
  • 1 helpfuls

How to store multiple arrays in a parent array?

I'm having two arrays  array 1 = [ a, b,c]array 2 = [x,y,z]Now I need to store all these two array's in some place and if I call a[0] then I need to get output as a,b,c and if I print a[1] then I need output as x,y,z can some one please help me how t...

Sathwik1 by Tera Expert
  • 821 Views
  • 7 replies
  • 0 helpfuls

Critical incident Formula indicator

In the servicenow documentation the formula to calculate the % of new critical incidents is as follows The percentage of new incidents filtered on the Priority breakdown with the breakdown element 1 - Critical. The score is calculated according to th...

Resolved! Dashboard - Bar chart

Hello,I created a widget on Dashboard that shows a bar chart, that displays the open calls by time. the problem that I don't see where i can present it 'week by week' at the last 8 week. like in the following example: I succeeded only to preset this ...

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