Resolved! Configure Popup view on Incident List
Hi, I would like to how to configure a popup view for on the incident list. Notice this is only for the reference icon on the list not the view on a reference on any form.
Forum Posts
Resolved! Creation of incident from json payload ?
Hello experts, I am trying to create an incident from json payload via scripted rest api. While testing the scripted rest api , i am getting empty response ( hi article already chked regarding acl deactivation). Does anyone have any sample script or...
Need to display users in assigned to field based on assignment group ?
Hi All, Need to display users in assigned to field based on assignment group ? ThanksDeepika
How to add HTML description field on incident form on portal once the incident is created
Hi,I have have a requirement to create a new description field on incident table as HTML type. I have created the field, however when I create incident from portal the field does not get capture in the incident field section. Could you please let me ...
Is there any way to get specific user's password from user Table by using script?
Hi Community,is there any way to get specific user's password from sys_user table.Here i am not expecting encrypted password. Please do the needful.
Copy short description and description from an incident while creating a problem manually from INC
we want the mandatory fields "Problem Statement & Problem Description" should be filled-up when creating Problem manually from an Incident If those two fields blank, Problem should NOT be saved.
List edit ACL is not working
Hi All,I have a created a list_edit acl for sc_task table of the status field, role-snc_internal which is not working. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". but the same create...
UI Action : Mark Duplicate
Hi all, When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this? For eg - I need to add a Closure Notes field in the below scree...
Resolved! I want to add subcategory choice value based on category field.
Hi, I want to add subcategory choice value based on category field. I know we can add with addOption. Can anyone please tell me other ways to do it. Regards, Nivedita
Resolved! Ho we can call workflow from another workflow.
Hi, Ho we can call workflow from another workflow. Can you give one example for it. Regards, Nivedita
Resolved! Update fields on incident list view sys_pop
Morning! I am looking for information on how to update the sys_pop default ffew for the incident table list view. It looks like from default it is presenting all fields on the form. Can this be altered from the CXS view? Does a new sys_pop view need ...
ACL Control based on Assignment group
I am looking for option to restrict one particulate assignment group to access other assignment group tickets. is there any option available?
Report on customer Satisfaction survey with Smileys
Hi Team, I have a requirement to create a report on responses under Customer satisfaction survey with Smiley. It is triggered once incident ticket is closed.Just want to fetch report with responses and with incident number. Regards, Shriyansh
Multiple condition in Where Clause.
There is a one string field function (present on User (sys_user) table) .This string field is present on a database view too.Whenever I change the value of string field on User table , record is create with new value in database view.I don't want to ...
Resolved! Major Incident Management Process
Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...
