Hello, 1.what are the limitations of update sets?2.Update set best practices?3.Ways to move update set from one instance to another .Which one is good to follow?4.How to mange the unwanted changes captured in update set?I searched in documentation an...
In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible. Thank you.
How i can copy the data from html field and paste into addition comments journal field in Incident Table i want to make html field like additional comments journal field if I write anything in html field and save form then its automatically paste int...
Hi All, I had a requirement to restrict the user changing the default filter condition in related list eg. we have a child incident related list in that we have applied a default filter condition to add only parent incident is not empty. But the user...
I would like to cancel the records(the past SLA execution records) in the Flow engine context【sys_flow_context】, which meet the below conditions, at once.------------------------------------------------------------Condition(the stage of task SLA of t...
I want business elapsed time to be calculated entirely in hours not in days+hours.How to create a new field which shows in hours by fetching data from OOB field ?
Hi all,I am integrating a third party system with ServiceNow to create incidents.I am using REST message and using script to achieve this.I need to set the priority of the incident based on the 3rd party options, but I need to set the impact and urge...
Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...
I want to bring location field from the caller field dot walking into my incident form. As default it is giving me the column label as the Location(which is there in the user table). I need to relabel it for incident table alone as primary location. ...
Hi Team, When emails are sent to servicenow with attachments ,the attachments are not getting added to respective incident record.And also we need to validate if the email sent is from user present in servicenow.If the user is not present we do not h...
Hi, GlideAjax call to server side. When we use client script to call server script then we use line 1 ga.getXML(callBackFunction); line 2 function callBackFunction(response) { line 3 var answer = response.resonseXML.documentElement.getAttribute(answ...
I want to update my incident state to in progress, if the incident contact type is phone and state to new if it is coming via email. I want to achieve this via Business rule. I tried with before, but not working. Can someone help with code
Hi All,I need to exclude weekends in an onchange client script. Having a schedule on business days as well.Please help me how to achieve it
Hello All, We have a requirement to send out the call if P1 incident is created. In order to achieve this, we need to integrate with Twilio. I want to know how much it costs? Thanks.
Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...