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Create a report to get Top 5 CI of incident

Hi, What are the top 5 CI's based on the count of incidents in the past 30 days. Can we create the below kind of report in ServiceNow without using performance analytics Looking for suggestions, thanks.

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BVD by Tera Contributor
  • 754 Views
  • 2 replies
  • 0 helpfuls

Resolved! Inbound action regex condition

I created an email inbound action to respond to customers who ask for a Distribution list or a DL with a link. I want the inbound action to catch DL in the subject line but not the word MIDDLE for example, so I added a regex condition, (\s{0,3}DL\s{0...

JMHSN by Tera Contributor
  • 857 Views
  • 7 replies
  • 1 helpfuls

Resolved! I want to know about flow designer concept.

Hi,  I want to know about flow designer concept. Can anyone please tell about Run Trigger options like Once, For each unique change, Only if not currently running, For every update. When we should use this.   Regards, Nivedita   

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Resolved! What is use of getReference in client side.

Hi,  What is use of getReference in client side. I know we can get data from server side to client side but we can get data with GlideAjax as well then what is use of getReference. Can anyone please make me understand for it.  Regards, Nivedita  

Returing undefined if the value is empty

 i am using a multi row variable set 'req' having two variables name and url. When an incident ticket is submitted i want to insert the values in the table u_ur having fileds name1 and url1. but when the url1 or name1 is empty value 'undefined' is in...

akhila13 by Tera Expert
  • 678 Views
  • 3 replies
  • 0 helpfuls

Filter is not visible in any table

Filters  are not visible after adding any conditions in any table. However when clicked in filter icon it shows the condition but without that it shows blank even if there are filter conditions. attached screenshot  

filter not visible 1.png filter not visible after clicking in filter icon.png
Abhilash by Tera Contributor
  • 635 Views
  • 5 replies
  • 0 helpfuls

MID Server showing Down/Validating

My MID server is showing Down/validating under MID Servers, but when I log onto the server the MID server service is running.  Can anyone explain what is going on or point me to a reference?  Thx!  I have attached screen shots if needed.

jaubert by Tera Guru
  • 1070 Views
  • 3 replies
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Resolved! Creation of incident from json payload ?

Hello experts, I am trying to create an incident from json payload via scripted rest api. While testing the scripted rest api , i am getting empty response ( hi article already chked regarding acl deactivation).  Does anyone have any sample script or...

Ct111 by Tera Sage
  • 1371 Views
  • 2 replies
  • 0 helpfuls