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configuration item

Bhavani1995
Tera Contributor

Filter Retired Configuration Items from Incident

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Bhavani1995 

 

You need to updtae the refreremc qualifer on CI in incidnt tabel, 

AGLearnNGrow_0-1743573846611.png 

AGLearnNGrow_1-1743573894812.png

 

Update ref qualifer:

AGLearnNGrow_2-1743573965640.png

 

javascript: 'operational_status!=6'

 

Save and check on incident form.

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Bhavani1995
Tera Contributor

Already there is an existing reference qualifier with script include then how to do modification

Hi @Bhavani1995 

Did you try to remove that code and try new one?

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************