configuration item

Bhavani1995 · ‎04-01-2025

Filter Retired Configuration Items from Incident

Dr Atul G- LNG · ‎04-01-2025

Hi @Bhavani1995

You need to updtae the refreremc qualifer on CI in incidnt tabel,

Update ref qualifer:

javascript&colon; 'operational_status!=6'

Save and check on incident form.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Bhavani1995 · ‎04-02-2025

Already there is an existing reference qualifier with script include then how to do modification

Dr Atul G- LNG · ‎04-02-2025

Hi @Bhavani1995

Did you try to remove that code and try new one?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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