Creating tickets in prod along with dev

Yajna Yadla
Tera Contributor

‎04-09-2025 05:30 AM

Hello Supporters,

When we submitted one form(Record producer) in ASPEN dev. ticket is created in prod along with dev.
We observed this is happened SOAP integration based one outbound HTTP log. but we unable to found the end point in instance. could you please assist me on this issue.

 

Regards,

Yajna Yadla

0 Helpfuls
  • 323 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-09-2025 05:34 AM

Hi @Yajna Yadla 

 

Please check under the SOAP message where you can see all integrations

 

AGLearnNGrow_0-1744202046050.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Yajna Yadla
Tera Contributor
In response to Dr Atul G- LNG

‎04-10-2025 02:45 AM

We know this is comes under SOAP. the problem is we unable to found the end point to deactivate the specific path.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Yajna Yadla

‎04-10-2025 05:36 AM

Hi @Yajna Yadla 

You need to check the code of the Submit button, where the SOAP message or endpoint has been called. It could be part of a flow, workflow, or any button as well.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Ankur Bawiskar
Tera Patron
Tera Patron

‎04-10-2025 02:56 AM

@Yajna Yadla 

Did you locate the script which calls that API?

Is it via record producer script or flow or business rule on the target table of record producer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls