We're trying to exclude our help desk from receiving the "Incident assigned to your group" notification. It is set up with the following filter conditions, but the group mentioned in the "Assignment group is not" condition is still receiving the emai...
Hello, Created record producer 'Asset',In that one variable called 'Branch'. I need to add link in annotation it redirects to 'stockroom'(alm_stockroom) table in particular view(stockroom view). How to do this?
I have created script action in workflow to create catalog tasks and approvals by checking look up tables. Whatever tasks and approvals are creating fine. Group approval creating I have mentioned in the script that group approval created with wait fo...
Why does the Incident Service field point to the Service (cmdb_ci_service) table and not the Business Service (cmdb_ci_service_business) table in post Rome instances?
HI Team, I have a query . Lets say an incident have one caused by change also a problem related to it . when I open the problem record caused by change related to the incident should also be related to the problem or not in related records . as per t...
In the Incident Form, we have a contextual search (Related Search Result) which is showing the list of Knowledge Article in the same language as Current Logged In User.We wanted to modify it and show the list of knowledge Article in the language same...
i have defined a after update business rule when state moved from resolved to I progress i want to assign same incident to one particular group and should clear assigned to value. Its working if i kept before update but not working for after update ...
I want to set assignment group to 'x' and assigned to to empty when 1) incident state is changes from resolved to any other except closed.2) No change of current incident assignment group ( when no change in assignment group while update)3) when ass...
Hello, Created one table in that there is a relation with asset(alm_asset) table,i created one ui action in asset table this ui action is showing every table which is linked to asset.How to show that ui action only to my particular asset table.Please...
Hi! We manage Incidents that routinely handed off (reassigned) to another group and sometimes again to another group. We are able to track the number of times the Incident has been reassigned, but not the time the Incident spent with each group. Is i...
Hello, On incident table, in related list maintenance tab there are two fields, user don't go to new form,user able to fill two fields from list view only.and how to make two fields mandatory.Please help how to do this.
Hello, On a table there is a field 'asset' when we select multiple assets in related list these assets are shown.For example,there are three assets in related list in that i was selected only two assets and click on 'stock' button only those two asse...
Hi All,Could someone help me understand what determines for some fields to have the "preview record" icon? My requirement is to add the icon to "Request" REQ# field on RITM forms. I have done some reading on sys_popup but not able to make it work yet...
Creating a survey for completed Projects in the PPM module. I have been tasked with the questions below: Can the survey be triggered manually with like a button on the Project form to be sent out randomly instead of when the project goes to Closed st...
Hi i have requirement from customer they want ability make closed incident back to resolve state and need to make Additional comment mandatory. i tired way to achieve this but Additional comment is not visible to ITIL user once the incident is cl...
