Forum Posts
Change order of sections / fields in new record form of Service Operation Workspace
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
How to get last closed task of ritm
Hi Team. In some catalog item task is closed but in RITM closed date not populated so we have to update through background script.but there is multiple task with for some RITM (one catalog item) catalog item so I want that task which closed in last ...
Resolved! Want to hide a variable if the logged in user has a role using Catalog Client script
Hi AllI have been looking on the forum and I cant see a solution for what I am trying to achieve on a catalog item.I am trying to hide a variable on the Portal Form if the user has a role, but the suggestions I have tried and tried to tweak do not wo...
Resolved! "User responded, moving ticket to in progress"
I created a new business rule so that if a ticket is resolved and the user responds, it moves the ticket to "in progress" so we can more easily find those that should be reopened. It is conflicting with another business rule that moves the resolutio...
Data Migration from ServiceDesk Plus(Manage Engine) to Servicenow
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
Resolved! Log email sent from ticket as a comment
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
how to only show users which are having same department and manager of requested for ?
I have created a field "Requested for" and when it is selected ,it auto-populates "Department" and "Manager".Also, have created another field - "members" and it should show all the users which have both same department and same manager as requested f...
Resolved! Automate the form variables population in a custom template and attach it to the RITM
Hi All, I have created a custom scope in which I have created two tables- SDRequests and SDTasks.Requirement : Once a request is submitted through the portal, the form-level variables must be automatically populated in to a customized template and at...
What is Incident?
What is Incident?
Resolved! Transform map to update only empty fields
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
Close Complete UI action in wm_task is not working
Hi All, Close Complete OOB UI Action in wm_task table is working smoothly for all the authorized users in default view.But when we change the view, the Close Complete UI action is not working, it is giving following error in console. Uncaught Referen...
How to make incident number hyper link in notification message
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer
How to add a tag to a ticket created through a record producer (During insertion)
Types of Data sources
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
