I am trying to hide a subcategory option from all users that are not itil if a specific category is selected. Ie. category "IT Security" is selected then subcategory "Security Exception" is hidden from the list of subcategories. I am able to do th...
Hello,I'm a newbie in ServiceNow and currently we are switching from Jira to Service now.In our environment tickets are generated automatically by a health checks - in Jira and soon in SNOW (as an INC ticket). In Jira state of ticket is/was changed i...
In catalog, I want to calculate total ticket price based on two variables like source and destination.example:Variable:Buse Type: A/C Sleepersource: HyderabadDestination: ChennaiTicket Price: 1500Variable:Buse Type: Non A/C Sleepersource: HyderabadDe...
By using UI policy , i'm going to find the user 'group role . if the group role is itil_admin , will make the field editable for the particular user.
I'm trying to get the Priority 1 and Priority 2 incidents reports month wide, but getting empty column. Please help. Thanks in advance.
Based on the list field values i am setting priority and in the list if values are different priority will be with higher order based on values selected. But here instead of declaring 20 variables how i need to check the values and if possible can an...
Hi All, I have a requirement to create Problem records that will have 2 tasks created automatically - a) the RCA task and b) the Preventive Action task. how to achieve this Please help with this it is urgent
Not sure if I chose the right board but here it goes: I am new to working with anything xMatters so bear with me.I want to trigger a notification on a custom table I made that extends the task table. I found this: https://help.xmatters.com/integratio...
Hi All, I have a requirement to convert incident to request, for this I am using oob create request ui action but with this I need to copy few fields data from incident such as caller to requested for, short description of incident to short descripti...
Hello, anyone use an external SMTP service to bypass the 10000 limit emails for O365. Apparently, this has been happening for quite some time (our SN admin no longer is employed) and we are having issues with our service desk email address being used...
Hello, We currently have incidents which are created using a Workday template and get emailed to ServiceNow directly from Workday. This template includes manager’s name in the body as well as having them CC'd into the email. Is there any way that we ...
Hello, mailto:${mail_script:snow_get_email_to}?subject=RE: Accept- ${number} We have a button in the body of notification and whenever we click on it will route to outlook page and TO and subject will auto populate but in To it is showing empty value...
When a particular field on a record is updated (select a field of your choice within the record of any table you like), there should be a notification received in ServiceNow instance that can be seen under the bell icon on the top right of the home p...
When users is Selecting any Assignment group assign to field should Auto populate member from the Selected group.In assign to field it should not allow the name of Opened by. if Opened by is member of that particular group.
Hello everyone, We are trying to implement incident rating system to perform quality check on incidents. Could this be done using ServiceNow OOTB? what kind of metrics can be used to rate the incident? Kindly provide me ideas on this.
