Hi,A report needs to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolved & closed).Basically 2 columns I have to show i.e. Open & Closed. Please help me to do this.
In the servicenow documentation the formula to calculate the % of new critical incidents is as follows The percentage of new incidents filtered on the Priority breakdown with the breakdown element 1 - Critical. The score is calculated according to th...
Hi All, I am getting below error. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.Please help with answer ASAP. It is an integration between ServiceNow and SAP. Operation Failed: com.glide.rest.d...
Hello,I created a widget on Dashboard that shows a bar chart, that displays the open calls by time. the problem that I don't see where i can present it 'week by week' at the last 8 week. like in the following example: I succeeded only to preset this ...
We have a Breach Duration, Duration type field on Breach Response table. We are calculating Breach Duration using display BR, we are calculating it through GlideDateTime. Difference between created time and current time is equal to Breach Duration, ...
Need help creating a custom report. Not sure how to go about this one. The business requirement is to create a report (could be a bar or donut) with date ranges.Date ranges are (Less than 1 day, 1-2 days, over 1 week, over 1 month)The values are the...
Hello,I want to add a horizontal goal-line to a bar chart. There are charts that I need one line and others that I need separate line for each column.Can you please help me?
Hi All,I want to change to the background color of a complete record in a list view according to the priority, I knew that we can do for single field. But, I am not sure how can we do it for the complete record in a list view.
I am working on cleaning up our business rules, flows, and client scripts that we are using on our Record Producers. I found that we have several flows that are doing the same thing as our client scripts. The client scripts were created by our manage...
We have created an incident from one instance to another instance using Rest API. We need to copy attachments from one instance to another instance using rest API. Could you please provide the possible ways?
Make the Assigned to field empty when the assignment group is not selected for incident problem change!
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
I have a requirement to change the banner image from ServiceNow to Customer Logo. I have done the below changes, Still I'm able to see ServiceNow logo for few seconds.1. Changed the banner image from Basic Configurations.2. Changed the banner image ...
In child incident if category, sub category, configuration item, state, priority, etc changes, that updated data should populate in parent incident. So parent incident is updated according to child. Please help me to do this.
on incident form, if the short description contains '*******' word then on the list view of incidents number, the short description should be highted with color green
