Custom formula on Platform analytics
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
We need to display an SLA Attainment % metric [Made / (Made + Missed)] directly inside a modern Platform Analytics Workspace visualization
Is it possible to create a custom mathematical calculation or formula metric directly within a live Platform Analytics chart configuration?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
not possible out of the box
My thoughts
-> approach is to create a Formula Indicator, then use that indicator as the visualization’s data source. Formula indicators are specifically intended to calculate ratios and percentages from other indicators
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Did you check on the existing indicators you already have available? You can't calculate directly in a dashboard chart. You can use existing indicators (or create your own if you are licensed) or create a pie diagram or something like that on 'has breached' and include the percentages.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark