Customer Watch List entries automatically added to the "To" line in Major incident workbench

[SS1510]

Hello,
When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .
Does anyone has any way to achieve this?

[Ankur Bawiskar · Accepted solution]

@SS1510 

is it using some email client template?

if yes there you can populate the To with watch list users

share some screenshpts

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[Rohit Ladda]

Create Email Client Template on Incident Alert Task Table.

In Recipients section for To/CC/BCC add a JavaScript (script include) call to fetch watchlist for concerned Incident.

Sample - javascript: new global.major_incident_alert().getEmailbcc(current.incident_alert.source_incident);

In that script include simple fetch watchlist of that INC and return.