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Email client attribute on incident form

Gary Larsen
Mega Sage

I need to have the  Email client attribute to show only for logged in users with a certain role. can someone please help?

1 ACCEPTED SOLUTION

@Gary Larsen 

Then please inform customer that this requirement is not feasible.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

13 REPLIES 13

did you try this ? 🙂

Ankur Bawiskar
Tera Patron

@Gary Larsen 

no direct way for this

You can use onLoad client script + DOM manipulation to show/hide it.

Note: DOM manipulation is not recommended

See below responses

AnkurBawiskar_0-1761839383662.png

 

AnkurBawiskar_1-1761839393553.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you but we do not want to do any DOM manipulation

@Gary Larsen 

Then please inform customer that this requirement is not feasible.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader