Email is not been sent out from a notification consistently, we need it to be send out to caller of the Incident once the Incident's Additional comment is added, but this will be sent to some users and for few users including to my profile it is not been sent, when i'm the caller of the incident. very weird behavior here!!
PFA , please advise what could be the issue here? Thanks!!
Hello @sharsha
Please re-upload the images as attachments because they are not visible.
Ensure filter condition has no dot walking because that can cause such issues and is suggested by ServiceNow to avoid dot walking in the filter condition from when to send
