error message

[samirmeroua]

hey team 

is there a solution for this error? screenshot attached 

Only 1 agent in Service Desk team having this constant issue. 

What specifically triggers this issue?  different actions: saving a ticket, browsing throw pages and applications,,,., 

other techs are fine and not having any issues. 

[Ankur Bawiskar]

@samirmeroua 

where is this happening?

on which screen and what that agent is doing? creating ticket, updating etc?

[samirmeroua]

when user is browsing the incidents and tickets in general, they got this error (opening existing incidents, closing or saving incidents). list or form view , moving from one application to another...  ...  it does not matter, that pop up always appears 

[Ankur Bawiskar]

@samirmeroua 

did you ask that user to clear instance cache using cache.do and then logout and login?

[Tanushree Maiti]

Hi @samirmeroua 

Please elaborate your issue with error message or screen shot with replication steps.

For that specific user, what he is getting in screen. and what was expected for him.