Escalated Incident's resolution not getting passed to Universal request on Resolving Incident

[dss]

Hi,

I have escalated Universal request to Incident (using Create Request button on UR, it means UR plugin has been installed and activated correctly).

But when Incident is resolved, I want resolution from Incident to get passed to related UR, which is not happening.

As UR to Incident is OOTB feature, I think passing resolution from Incident to UR should happen automatically. 

Please help on this configuration.

Thanks in Advance.

[Abbas_5]

Hello @dss,

Please refer to the link below:
https://www.servicenow.com/community/developer-forum/universal-request-to-incident/m-p/3003955

If it is helpful, please hit the thumbs up and accept the correct solution. By referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[dss]

Thank you Abbas for the reply, but I didnot find solu,tion in your reply. I want to pass Resolution mentioned in Incident to Close Notes of Universal Request. Your reply suggest passing hard coded close notes to Universal Request.

[dss]

Thank you Abbas for the reply, but I didnot get any solution in your reply. I want to pass resolution mentioned in Incident to Close Notes of Universal Request. your solution suggest mapping of hard coded Close notes.