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Flows are not getting triggered automatically

AkashL722774083
Tera Contributor

I am facing this issue where my fields were not getting updated via flow designer , but when I use debug mode  the fields are getting mapped and updated . This flow is for Service Catalog . I checked in execution and none of the flows are getting executed what can be the reason for this.

8 REPLIES 8

Dr Atul G- LNG
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Tera Patron

Anyscreen shot?

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AkashL722774083_0-1756722193412.pngAkashL722774083_1-1756722209170.png

I have attached the flow screenshot and the catalog where I have attached the flow. I have checked other flow for different catalog those are also not getting triggered automatically. 

Ankur Bawiskar
Tera Patron
Tera Patron

@AkashL722774083 

So the flow itself is not triggered?

Other flows for other catalog items are triggering fine?

Things to check

1) is flow published and added to that catalog item in process engine

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

AnkurBawiskar_0-1756721720169.png

 

 

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

AkashL722774083_0-1756722621556.pngAkashL722774083_1-1756722642549.png

 

I have attached the flow screenshot and the catalog where I have attached the flow. I have checked other flow for different catalog those are also not getting triggered automatically.