Getting error while launching ATF test generator

[bati1]

Hi Team,

I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.

This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configuration doesn't complete within 24 hours

[Ankur Bawiskar]

@bati1 

Is this your PDI or customer instance?

please share what you are trying to install with screenshots.

[bati1]

Hi Ankur,

This is our internal instance.We have installed ATF test generator from store and Now I need to launch.When i launch the application I am getting the error message.Its installed on Tuesday around 12PM midnight and 24 hrs is completed,But still I am seeing the error message.

Let me know if any more info required.

[Dr Atul - LNG]

Hi @bati1 

Better to raise HI support for this and get it clarified./ fixed.

[Shaqeel]

@bati1 

We have a KB article just for this error.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1215853

Kindly mark is as helpful/solution.

Regards

Shaqeel || ATF Expert

Regards

Shaqeel