Unexpected Risk Reopen by System Administrator – How to Prevent This?

Hello,We recently observed that the System Administrator reopened risks RK0021440 and RK0021427, moving them from Retired to Draft on December 12 at 10:55.1. Why did this happen?• Are there any system processes, business rules, or workflows that coul...

How to get a list showing incident variable section ?

How to get a list showing incident variable section ?

how to close child ritm when approver has been cancelled from parent ritm

hi request to  some one please help me with code correction for the requirement is that when parent approver has been cancelled, the child ritm also need to be cancelled and the child approver need to be cancelled when the parent ritm has been cancel...

HOW CAN I EDIT CUSTOM FIELSDS IN INCIDENT FORMS

Adding Change Task Template to Standard Change Proposal

I am trying to create a standard change proposal. As part of it I want change task templates to be added automatically to the related list on the proposal. How can I do it? It is like adding the existing records using the Edit button on a related lis...

Need to make assigned to as mandatory after Assignment group changes saved on the incident

Hi All, Actually we have requirement that whenever if we change state to WIP and assignment group changes and save the incident form then assigned to make mandatory, while making changes to group , assigned to not mandatory after saved only it makes ...

Incident creation via E-mail and assign to Group demo ppt

Hi everyone, I'm looking to see if there's a way to create an Incident from a email address and assign to Group PPT.I have Implemented the requirement but i need PPT for demo client. Please help me

workflow for ritm> need to create workflow activity on if sctask is closed skipped

So, I have a workflow for a request item that creates catalog tasks. I would like to have the "IF" workflow activity to check if the sctask before it was closed skipped and if so follow the alternate path.  I have tried it and it doesnt seem to skip ...

how to set approvers to no longer requested when parent ritm is cancelled

Hi can anyone please help me with code correction for written below: requirement is that when the parent RITM is cancelled for the catalog item, the approvers need to be set to ' no longer requested' for the child RITM'S wriiten an after business rul...

Create new communication in Incident to include Now Mobile Option

Hi All, On click of create new communication, below popup appears. Is there a way to include Now mobile option under channels. If checked notification can be sent to Now Mobile app. 

Article Template with preview content & same under the Article

Hello Developers, I want to create a new template under a KB.When the template is selected, a preview of the content should be displayed. Upon clicking "Next" (which navigates to the article page), the same content should be automatically populated i...

VA user query CI check with Major incident CI and dependant impacted CIs

Hello Techies,I am looking for solutioning the Virtual Agent Major incident check where it searches user query CI against the major Alerts/ Outages CIs and also go through internal check of impacted CIs too.Any help will be appreciated.Thanks SRaj