Major Incident Management
Hello.I am seeking recommendations for companies who specialize in major incident management assessments.
Forum Posts
Resolved! Date format from yyyy-mm-dd to dd-mm-yyyy with
I am trying to know how do i change the date format from yyyy-mm-dd format to dd-mm-yyyy format using validation regex?
Resolved! In which bsiness rule we do not have previous parameter
In which bsiness rule we do not have previous parameter
Make fields read only on the list view
When on the default list view, the following fields should be present:NumberOpenedShort DescriptionCallerPriorityStateCategoryAssignment GroupAssigned ToUpdatedUpdated By All fields in the list view are read-only OR The following fields are ed...
AWS Cloudwatch Alarms integration with ServiceNow Incidents
Please help me with information on how to integrate AWS Cloudwatch Alarms with ServiceNow Incidents so that when an alarm is triggered, an incident is created in ServiceNow.
Report for SLA for each groups hoppings
Hi,I need help in creating the report for Incident SLA. We need a report which has the SLA for all the hopped assignment groups of a particular ticket for last 1 year. For ex : 1 tickets moved to 5 groups. How much SLA spent on each group for the tic...
How to add and edit UI actions in workspaces.
How to edit the button in the workspace related list form.Service operational workspace.
Bulk Incident Closure with SLA Stopped/Inactive
Hi All,I want to close around 2000 incidents with below criteria by using the background script1) No notification sent to user.2) SLA should be stopped can somone help me with the background script.3) Closure Notes should be added.
ATF: I am trying to create a change request from a incident ticket. I received error
Good Morning all, I am trying to create a change request from a incident ticket. I received errorTypeError: changeRequestDateMsg.empty is not a function Any guidance will be appreciated.
Resolved! Agent Workspace inbox card clickable link configuration
Hi All,Can we have a clickable link here of the incident in place of just the number so the agents have a clarity on what basis they are accepting or rejecting in the inbox card of Agent workspace?Refer the screenshot below:Here, I want to add a link...
Incident direct url is accessible through desktop but not through mobile browser
Question : Hi Team, We are facing an issue where a incident url:https://<Instance>.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3D<Incident...is accessible through desktop browser But the same is not opening on the mobile br...
Resolved! caluculation
calculate the time duration between when was record created and when the email was trigger?ex: duration = email created time - record created time
Client script not working on mobile version
Hi,This script is executing only on desktop version and not triggering on mobile version, u_impact_1 and u_impact_12 have been hidden by another Client script, but these values changes to true on desktop version(xml) after the script execute. Do you ...
Resolved! Company field under Summary in SOW
How to add "Company " field in Service Operation Workspace View for Incident table under Overview - Summary tab. see the attached image.
Sent/ Received emails are not showing in Activities -Xanadu
Hi, I added the Emails- Correspondence and Emails-Autogenerated in the activities filter. But when an email is sent, it is not showing in the Activities. I want to track the Sent/ Received emails to be tracked in the Activities.
