ITSM
I need to track how long an incident stays in each state for reporting purposes. Is there a way to log this automatically in ServiceNow?
Forum Posts
I want to know how many times an incident was reassigned inside the same assignment group.
Hello, everyone.I want to create a report that shows how many times an incident was reassigned, and how many times a user was assigned to another user within the same group. Can we use performance analytics to meet this requirement? or using metric_...
Resolved! plugins
How to add button to incident form with visibility condition
Hi All,I want add button (name as- Assigned Me) at the top, this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when user selects the assignment grou...
Slow Queries - when an end user selected the all module the slow Queries is running.
When end user selected the Incident- all module. The Slow Querie is running and the performance getting taking long time to execute.I have checked it is before Business Rule is running in the sysuser_prefernce table. I have deactivated the Br and che...
What is .Dot Walking and how to configure it for incident table
What is .Dot Walking and how to configure it for incident table. Scenario : Based on caller selection auto populate email Address
Approvers Related List: Adding Selected Users via Modal on Incident Form
Hello All, I am currently working on Approvers related list on Incident form. We need a 'Add' button on the related list of Approvers. After clicking on 'Add' it will open new window with list of active users from sys_user table. After selecting the ...
How to create a survey which can be send to two users
Hi Team,Am trying to send a single survey to two users(reported by and reported for ) once the incident is resolved. Can I know how this can be achieved
Need to pull report for List of Impacted Services & List Confirmation Item in Incident
Need to pull report for List of Impacted Services & List Confirmation Item in Incidentwhen raising an Incident , we have column for Impacted Services & Confirmation Item
Restrict the visibility from others from seeing the My Open Incidents widget on the ServiceNow porta
How can I restrict the visibility from other users from seeing the My Open Incidents widget on the ServiceNow portal? Without code preferably. There must be an OOTB capability.
Resolved! Trying to setting category from a record producer
Im trying to set my category field on the incident form based on a variable collected from the record producer. the following is what i currently have, but it is only setting to the default. var isMobile = GlideMobileExtensions.getDeviceType() == 'm'...
Resolved! Adding a cause code upon Incident resolution
HelloHas anyone added cause code when resolving the Incidentclient has asked to add this field. What would be some examples?thanks
Need to show short description instead of number in EVAM view template
Hi Team ,I am working on the EVAM view template and there I need to show a short description instead of the number.Can someone please let me know where I need to change in the code?{ "component": "sn-search-result-evam-card", "staticValues": ...
Task Visibility
Hi Team , We are not able to view records in the list view.Table - Incident , Problem , Change , SC Task. Fixes tried ,Query BR - Working Fine , No changes done.ACLs - Verified no changes.
How to Undo Truncated Word into a full Word
David Mi.... has to made as David Miller in portal how can i undo the truncated word into a full word
