Today , as on today Which one should we use on incident form (considering new implementation of ITSM for a customer) -category and subcategory orServies, offerings, application service, CI etc on the incident form?
Has anyone done anything like this before? Configured an MS Teams integration, then used the integration in Major Incident Management to (1) initiate a phone call via MS Teams to call the on-call technician specified in the Communications Plan when a...
HI i have a requirement like when a major incident is created child incident description is copied to it at the beginning but now is should dynamically change like when a child incident desc is updated parent desc should also be automatically update ...
HelloWe have added an icon to our true/false fields using styles, but ideally we want it to only show the icon, and not 'true' or 'false' text when we create reports that include the field. Is this possible?
Hi Team,write access to impact and urgency fields only one group and that group members in incident form. Regards,Tharun
Hi All,We are working on a requirement where we need to modify the OOTB script. We need to comment out two lines that are restricting our script. Can anyone help us understand the script? Thanks.Below are the two lines that need to be commented.1.if...
Hi All, I have requirement of creating a feedback form similar to below screenshot. Below form should be visible in the email sent to user after resolution of the incident. Can someone please help, how to create such form. Any help would be appreciat...
HI, Once the ritm is approved a new variable should be displayed and the value from variable should be added to additional comments on ritm. For this i have written a on load client script which should be applied to variable set because this logic sh...
I feel that the basic feature of showing SLA details to end users in service portal missing OOB when an Incident is created.I have seen in instances where a P5 incident is created, sla would be 5 days but meanwhile end user would be asking for update...
I wanted to show a dialogue box similar to this that shows when user attempts to submit an incident with critical priority, with ok and cancel buttons on it when click on ok it will continue submitting the form and cancel will return back on form. I...
Hi All,Onces P2 Incident created this incident assigned to Group1, I have changed to Group1 to group2 if there is no changes in state and work notes in 5 mits then this incident revert back to group 1. please help script for this. Regards,Bharath
Hi we are having this repeat problem in our organisation that a few times in a day people are misusing Catalog Item (Request Something) form and raising requests when they need to report an incident in reality so our service desk is spending a lot of...
Hi, When I am on an Incident form and press the information button next to the Caller field a pop up appears with the sys_user details. I would like to include information such as what computer has been assigned to this user. Are we able to do this? ...
Hi Team, i am trying to duplicate the dashboard, when doing changes in the duplicate dashboard changes reflecting in the main dashboard, how to resolve this issue. So, that there won't be any impact on the main dashboard because assignment group is d...
We have come across an issue with the latest patch, and looking to see if something was not updated. Previously when we Resolved an incident a user could reply to the email and it would re-open the incident and set the state from Resolved to In Progr...
