Getting error while launching ATF test generator
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11-22-2023 09:46 PM
Hi Team,
I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.
This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configuration doesn't complete within 24 hours
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11-22-2023 11:38 PM
Is this your PDI or customer instance?
please share what you are trying to install with screenshots.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-22-2023 11:46 PM
Hi Ankur,
This is our internal instance.We have installed ATF test generator from store and Now I need to launch.When i launch the application I am getting the error message.Its installed on Tuesday around 12PM midnight and 24 hrs is completed,But still I am seeing the error message.
Let me know if any more info required.
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11-23-2023 02:25 AM
Hi @bati1
Better to raise HI support for this and get it clarified./ fixed.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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11-23-2023 02:31 AM
We have a KB article just for this error.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1215853
Kindly mark is as helpful/solution.
Regards
Shaqeel || ATF Expert
Regards
Shaqeel
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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.
***********************************************************************************************************************
Regards
Shaqeel