Getting error while launching ATF test generator

bati1
Giga Contributor

‎11-22-2023 09:46 PM

Hi Team,

 

I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.

This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configuration doesn't complete within 24 hours

0 Helpfuls
  • 528 Views
4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

‎11-22-2023 11:38 PM

@bati1 

Is this your PDI or customer instance?

please share what you are trying to install with screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

bati1
Giga Contributor
In response to Ankur Bawiskar

‎11-22-2023 11:46 PM

Hi Ankur,

 

This is our internal instance.We have installed ATF test generator from store and Now I need to launch.When i launch the application I am getting the error message.Its installed on Tuesday around 12PM midnight and 24 hrs is completed,But still I am seeing the error message.

Let me know if any more info required.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to bati1

‎11-23-2023 02:25 AM

Hi @bati1 

 

Better to raise HI support for this and get it clarified./ fixed.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Shaqeel
Mega Sage
In response to bati1

‎11-23-2023 02:31 AM

@bati1 

 

We have a KB article just for this error.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1215853

 

Kindly mark is as helpful/solution.

 

Regards

Shaqeel || ATF Expert

 

Regards

Shaqeel


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel
0 Helpfuls