help text for incident templates

[Alex Saager1]

We're looking to setup some templates for our incidents to help first line triage before escalating calls to different teams/departments and was wondering how best to add help text on a field for example:

Different templates would have different questions, I've seen you can add help text to labels, but I don't see this as a practical solution as some templates could have up to 10 questions depending on the template?

What would be the best way to achieve this.

May thanks,

Alex

[Pratiksha_45]

Hello @Alex Saager1 ,

For this you can write onload client script on incident table.

Please refer below screenshots.

Please mark as correct, if my reply is Helpful/Correct.

Thanks

[Sebas Di Loreto]

If you want to display specific template guidelines without prefilling fields like "description" in your example, then you can have a client script that read the short description of the template and shows it as a message.

[Alex Saager1]

Hi Sebastain,

Do you have any guidance on how to apply a client script to just 1 particular template?

Kind regards,

Alex