Hi team,In flow designer, i want the flow activities to be started after a specific time. I have used the wait for duration logic but still it is going past that time and it is not working as expected. Kindly help.In the below image i want my activit...
I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...
How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance
We are implementing the integration for the Notify Zoom Connector with ServiceNow Major Incident Management and have performed all the necessary steps for this integration as provided in the documentation. We have completed the Zoom spoke setup and t...
Just recently created a flow to remove the non-active users to be removed from groups that grant ITIL role which in turn consumes license, but was thinking, before writing a client script or business rule or a flow, how do we know if something to do ...
I have created a record Producer.In that i have added variable of type multi line Textwhen i add something in that with line break ,then i record it is coming in one line. Does anyone have idea how we can correct this?
RequirementWhenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field. Solution: After Business RuleWe can achieve this using an After Business Rule on the Incident table that triggers wheneve...
once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?
Is it possible to make an incident report to group incidents by subjects and that only thing that differentiates them is wording that they have like App23 and App30?
I want to create an auto reply to people who reply via email to closed incidents. I was hoping to do this via inbound action but I don't have a state button. I did try to create a BR, but that ended up working only to people who comment on the actua...
OOB Approve/reject button is visible to approval_admin role.So necessarily I have to give the role to any user who needs to approve/reject.But if I grant this role, this user can approve/reject any of the approval not tagged to him as well. ...
In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...
Hello, In an incident record, when 'This helped' checkbox is checked and other user access the same record, they can't see the checkmark. How do I fix this? Thank you
