how to provide the edit access
i want to provide the edit access to the group members option to the agents, can you please help
Forum Posts
Tracking first State change on Incident
Hi Team, I have a requirement to track and report who and when first changed the State (to In Progress, On Hold, or Resolved) on an Incident.Currently, I am using the 'Actual start' (work_start) field from the Task table. I’ve set up a Business Rule ...
Triggering flow designer with UI ACTION
Hi All ,I have a requriement where on click on UI ACTION create an incident (OOB) incident record will be created and on the INC record in the work notes should get populate with ' Created from Interaction: number12345' and on the interaction record ...
UI Policy not working in SOW
Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...
Auto-populate User in Record Producer
Hi,I have created one record producer. In the record producer, there is a field called Impacted User. It will be auto-populated based on the current logged-in user. If want, after populating impacted user can be edited. After populating the Impacted ...
Table list view every day common for all in dev instance level
Hi Everyone I have the performance issues in Low environment like Dev and UAT For that purpose we can use less fields in the table list view and and show records 100 only . But other users are means who are having the access they are changes t...
Resolved! requested for refrence feild starting serachingh without entering letter
requested for refrence feild starting serachingh without entering letter. For all reference feild
How to add closed and cancelled incidents in incident fixed by change tab in change request.
The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents with...
Email responding as replies from ServiceNow
Hi,We have a vendor, who sends email to one of our departments, creating an INC ticket for them. This vendor, seems to need us to simply "reply" to their conversation, instead of creating a completely new one with our ServiceNow notifications (Ticket...
Resolved! Created a business rule to update ticket status to P2 doesn't work
Hi everyone, I created a business rule to update certain incoming tickets status to P2, but it doesn't work.Appreciate any help on this. This is the code I use in the business rule: (function executeRule(current, previous /*null when async*/) { //...
Calender Invite Notification
Hello All,Can anyone help me in this ?Email notification has been sent.on what basis now I can see if user responded or not to send breach email? how can I do it ?1a. Create Pending Appointment option in State field. 1b. When incident ticket assignee...
Resolved! How to make a report for incident for specific OLA?
How to make a incident report for specific OLA?Can we dotwalk the specific OLA?
Need to make a specific variable editable on the variable section of incident in service portal
Hi All, I have a specific requirement where when an incident is submitted through a record producer and in the portal when you open the incident created, you will see under the details tab all the selections users had made to the variables. Now I wan...
Lookup Using List Issue in ServiceNow PDI
The lookup for incidents, problems, and changes is not appearing. When selecting these options, they do not open, and the dropdown for these fields is not showing up either.I have tried releasing the instance and tried with new instance. Still this i...
