How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?

[RR16]

How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?

[Rahul Kumar17]

Hi @RR16 ,

To request the plugin for Advanced Work Assignment (AWA) to be loaded into your PDI instance, you can follow these steps:

1. Log in to your ServiceNow instance and navigate to the Service Portal.
2. Click on the "Service Catalog" tab and search for "Plugin Request".
3. Click on the "Plugin Request" item and fill out the necessary information, including the plugin name (Advanced Work Assignment), a justification for the request, and any other relevant details.
4. Submit the request and wait for approval from your ServiceNow administrator.

Alternatively, you can also contact your ServiceNow administrator directly and request that they load the plugin into your PDI instance. They may require additional information or justification for the request before proceeding.

Thanks,

Rahul Kumar

[AndersBGS]

Hi @RR16 ,

Go to Plugins:

Search for AWA

Press install for advanced work assignment.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[RR16 · Accepted solution]

I first installed the AWA plugin in my PDI, but didn't see it appear until this morning, a day later.

When AWA didn't appear after the plugin install, I went to request that it be installed, but it wasn't on the list.

All good now--just needed to wait?

[AndersBGS]

Hi @RR16 ,

Great that it all work out for according to your requirement. Please remember to close the question, mark it as resolved, so other community members can se / leverage the information in this question, for others that might have the same question.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders