We have identified a significant functional gap in the Service Operation Workspace (SOW) Incident form related to capturing vendor details. When an Incident is placed On Hold with the reason Awaiting Vendor, the crucial fields necessary to record ven...
we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...
When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.This behavior should apply only to the Incident table list view and not to any other tables.I created a view rule, but i...
I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.
How can I Auto-generate a MS Teams Conference call from a Major Incident when its in the proposed state?
The task showing failed always, not sure what the issue is. Could you please mark it as completed. Or please guide me how to solve this List and Filters task.
Hi everyone,I’m facing an issue related to push message behavior in the Now Agent mobile app after creating an Incident.After the record is created, a push message appears — for example:You have 1 messageOn my Android device, this message disappears ...
error is occured when i created decision table Could not save decision table. Exceeded maximum number of decisions allowed when draft authoring is enabled. To add more rows, first disable draft authoring in decision table properties.
1. I have created my own table (Application) "xyz" by extending Incident table2. Navigated to my application "xyz" > clicked new - which loaded the extended Incident form 2.1 Using Form Layout, I have deleted few columns and added few new 2...
Hello,Our leadership wants to implement Service levels for problem management process. Can someone provide guidance here?. what Service levels are appropriate/standard for Problem tickets. any help will be greatly appreciated. Thanks
Below is the script to assign incidents automatically to teammates based on their schedule.This assignment is based on Round robin algorithm.>Create a Business RuleAdd the below script(function executeRule(current, previous /*null when async*/) { gs....
Please give me an approach for a comprehensive idea on Field Service Management.
Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...
Hello Folks,Notifications should trigger to assigned user for open incidents if the incident reaches to 30th day, 60th day and 90th from the creation of incident. Can someone help to achieve this. I'm new to scripting.
Hi, I have a requirement that every time an email is received from a specific domain e.g example.com and subject starts with "X" an incident needs to be created. This is an example of the email body of the email: UserX - Line 1EMP-MSC-PBI=001- Emplo...