How do you Pin a KB Article ?

[Dawn Khan]

What are the requirements and process to pin a KB Article in SOW and Agent Assist?

[Abbas_5]

Hello @Dawn Khan,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0777759

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik