Tab index order
How can I modify the tab index order in an incident form without altering the form layout.
Forum Posts
Which script has updated a record?
Hi,I have an incident task closed by user System so i think that there is a BR, a flow, ... that update it but I don't know what and which: there is a way to check what has updated a record? If not, could it be something OOTB that perform this update...
I want show case current month name(JAN,FEB,,,ETC.,) in email body and sub as well
Hi, I want show case current month name (JAN,FEB,,,ETC.,) in email body and sub as well. Regards,Sanju.
Create a report with average time and exclude some state
Need to create a report:Description - Average time between an incident has been assigned to multiple groups till resolved excluding statuses awaiting user info, pending vendor. Only incidents resolved this month should be considered.
Resolved! Timestamp from sys_audit table
Hi Ninja's, We have a custom date/time field on INC table named as Last Customer Update - readonly, for reporting purpose. Requirement:If the Caller has an email address, this custom field should display last 'Additional Comments' timestamp.If the em...
Resolved! When loading a form for the first time, how to make sure the current logged in user is showing ?
When loading a form for the first time, how to make sure the current logged in user is showing ?
Auto populate Assignment group based on CI related item service support group
Hi All, I have a requirement to populate the assignment group based on CI related item Service support group .see below screen shorts. 1. In the Incident form open the Configuration item 2. Open services related items under that CI3. See the service...
Can we set default Filter for a List field When We click on the Add/remove Multiple Icon
We have created a reference qualifier created for a list field [Groups] to display groups related to the referred by user [basically that group the referred by is member of]. Bust somehow the reference Qualifier is working only when we click on the m...
Resolved! ACL to restrict users to edit fields from list view
Hi All,We are working on a requirement where we have to give access to ITIL users to edit only specific fields of incident from list view.Currently there is an ACL where only admins have access to edit fields of incident from list view and restrictin...
All incident form fields make read only with script
All incident form fields make read only with script
Run a duration field when incident is created and comlete when closed
we want to create a duration field which runs from 6am to 6pm monday to friday once incident is created and completes when incident is resolved
What are the different types of coalesce?
hello!I came across this question recently, can anyone clarify that are there different types of coalesce or not.if there are then, what are the different types of coalesce present in SN and how do we differentiate between them.
Resolved! ServiceNow REST Integration with Monday.com
Hello,I am working on one implementation project where I have to do the integration between Monday.Com and ServiceNow.I know there is spoke present but that's not our requirements, we need to create an item on the board in Monday.com when we create a...
RPA Hub
I want Reproduce In the RPA: Open the PDF using start app component 2. Scroll down to the end of PDF using ‘Sendkeys’ 3. Use ‘GetScreenshot’ method from toolbox to take a screenshot of the signature page in PDF 4. Save the image to specif...
Resolved! glide.xml.entity.whitelist need help with how to complete
Hello,We are in the process of enhancing the security of our instances and one of the proposed settings which instance security has pointed us to is “Disable Entity Expansion”. Disable Entity Expansion will be compliant if following are configured :g...
