I have 3 custom date time fields on incident table. field 1- Actual Resolve TimeField 2- Incident management Engagement Timefield 3- IM Engagement Duration I want to calculate the difference between Actual incident resolved time and incident manageme...
Hello all,I would like to understand what's the purpose of the Cost Center field in a user's record.Could you please describe with simple terms (maybe also with an example), what a Cost Center is and how is related to a user? In addition, what's the ...
Hello Everyone, Is there a way I can add a list of knowledge articles in auto response email to the user when incident get submitted by user? Thank youDeepinder
please provide me a topic of client script.
Hello,We recently observed that the System Administrator reopened risks RK0021440 and RK0021427, moving them from Retired to Draft on December 12 at 10:55.1. Why did this happen?• Are there any system processes, business rules, or workflows that coul...
How to get a list showing incident variable section ?
hi request to some one please help me with code correction for the requirement is that when parent approver has been cancelled, the child ritm also need to be cancelled and the child approver need to be cancelled when the parent ritm has been cancel...
I am trying to create a standard change proposal. As part of it I want change task templates to be added automatically to the related list on the proposal. How can I do it? It is like adding the existing records using the Edit button on a related lis...
Hi All, Actually we have requirement that whenever if we change state to WIP and assignment group changes and save the incident form then assigned to make mandatory, while making changes to group , assigned to not mandatory after saved only it makes ...
Hi everyone, I'm looking to see if there's a way to create an Incident from a email address and assign to Group PPT.I have Implemented the requirement but i need PPT for demo client. Please help me
So, I have a workflow for a request item that creates catalog tasks. I would like to have the "IF" workflow activity to check if the sctask before it was closed skipped and if so follow the alternate path. I have tried it and it doesnt seem to skip ...
Hi can anyone please help me with code correction for written below: requirement is that when the parent RITM is cancelled for the catalog item, the approvers need to be set to ' no longer requested' for the child RITM'S wriiten an after business rul...
Hi All, On click of create new communication, below popup appears. Is there a way to include Now mobile option under channels. If checked notification can be sent to Now Mobile app.
1.Normal user can export, apply filter conditions on report but can not create report and can not edit existing report and can not create dashboard as well and only give filter conditions and export, not edit dashboard , he can not share report and d...
