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What can you tell me about ACL?

Assuming the conditions below.(1) Users are divided into IT or factory positions.(2) The incident table is shared, but data created by different positions cannot be viewed.If we create the following ACL, we can view records created by ourselves, but ...

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honamiUeo by Tera Contributor
  • 319 Views
  • 4 replies
  • 0 helpfuls

Upgrades & Incident Table

What would be the ramifications of1. Back when the Caller module was being deprecated, you modified the Incident table changing the Caller field name (caller_id) to Impacted User, then added a Department field referencing the Department table within ...

clktester by Tera Contributor
  • 193 Views
  • 1 replies
  • 0 helpfuls

Dependent field

Hi All, On the incident form, there is a Location and an Account field. I want to display the Locations based on the Account selected, i.e. only the locations which are for the selected account will show. I have tried adding 'company' as the dependen...

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tanaya by Tera Contributor
  • 202 Views
  • 1 replies
  • 1 helpfuls

related list not displayed in tabbed form

HI, Suddenly I see that related list in Incident and change form is displayed in detail instead of tabbed form. This is not happening for all views though.  How to check what caused the changes. How to revert this such a way tabbed form is displayed ...

sravanip by Tera Contributor
  • 1535 Views
  • 6 replies
  • 4 helpfuls

Reporting on the Attached Knowledge Formatter

We have use cases for which we need to report on the total number of times a particular Knowledge Base Article is attached/used for Incidents or all of the Knowledge Base Articles that are attached to a specific Incident.  We previously had a custom ...