how should we proceed if a form is taking time to load in prod instance.

NegiSNOW
Tera Contributor

4 hours ago

1. how do i investigate the error if a form is taking time to load in prod instance.

2. let's say you are on incident form and on right clicking the header you see the context menu is not loading how should we proceed to resolve the issue.

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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @NegiSNOW 

 

If it is a native form, you can check the response time and performance details to identify which script is taking the most time to execute. This should help pinpoint the root cause of the delay.

 

2nd : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957355

 

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henry_collins
Giga Contributor

2 hours ago

First check basics, browser dev tools to see if any API calls are slow/failing when the form loads. In prod, also compare with a fast instance to spot differences (data volume, scripts, plugins, etc.).

For slow form load, usually it’s either heavy backend queries or client-side scripts so isolate by testing with minimal data / disabling custom scripts if possible.

For the context menu not loading on right-click,  inspect console errors + check if any JS override/custom UI script is blocking the event. Also try reproducing in another browser or incognito to rule out cache/extensions.

If it’s consistent in prod only, treat it as performance + data issue first, then drill into logs/APM traces.

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