How to add MIM communication section sent notifications into comments in incident worknotes

[Adarsh_Begur]

Hi,

I am working in MIM Workbench, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident worknotes."

- By default the sent notification details captured in comments, but the notifications sent from communication section in the view workbench, those sent notification details not captured in the worknotes.

[Bhuvan]

@Adarsh_Begur 

MIM Communication tasks are created in Incident Communication Task table 'incident_alert_task'

You can create a Business Rule or Flow to log work notes to parent incident when incident communication task is created. source_incident is the field in communication task table that refers to parent Major Incident and can be used in the logic.

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[Bhuvan]

@Adarsh_Begur 

Did you get a chance to review this ? 

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan