How to dynamically show the questions for an incident depending an the CI

[bkopitzke]

We have a situation where we have different questions that need to be answered depending on the CI selected on the portal form for users to submit an incident.  I know you could add a ton of variables that only show based on the CI.  But - I'd like to see if there is something else out there.  

Example:

CI called EPIC 

Q1:  What process is impacted?

Q2:  What customer is impacted?

CI called Stillrun

Q1:  What is the batch #?

Q2:   When was the last run?

Q3:  Which lab is this for?

Some ideas we had was building templates and based on the CI on the template, apply it.  However, getting at the variables on the templates is a difficult task.

The other is ensuring the right knowledge shows for the affected product but that doesn't list the questions in the Description for someone to populate and requires someone to copy & paste.

We are trying to get it to be dynamic as well so that something doesn't have to go thru development all the time.

[Akash4]

Hello, You can try the following but it depends on how many CI types and how many catalog items exists. But as a hint you may think of this:

1. Add Variable sets based on specific CI type/class with list of variables inside each Variable set.
2. Later, show these variable sets via a Client script on Record producer based on CI selected.

If you plan with templates then its better to have target table templates like on Incidents. Based on CI & catalog client script can be used to define which template to apply.