We have a Breach Duration, Duration type field on Breach Response table. We are calculating Breach Duration using display BR, we are calculating it through GlideDateTime. Difference between created time and current time is equal to Breach Duration, ...
Need help creating a custom report. Not sure how to go about this one. The business requirement is to create a report (could be a bar or donut) with date ranges.Date ranges are (Less than 1 day, 1-2 days, over 1 week, over 1 month)The values are the...
Hello,I want to add a horizontal goal-line to a bar chart. There are charts that I need one line and others that I need separate line for each column.Can you please help me?
Hi All,I want to change to the background color of a complete record in a list view according to the priority, I knew that we can do for single field. But, I am not sure how can we do it for the complete record in a list view.
I am working on cleaning up our business rules, flows, and client scripts that we are using on our Record Producers. I found that we have several flows that are doing the same thing as our client scripts. The client scripts were created by our manage...
We have created an incident from one instance to another instance using Rest API. We need to copy attachments from one instance to another instance using rest API. Could you please provide the possible ways?
Make the Assigned to field empty when the assignment group is not selected for incident problem change!
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
I have a requirement to change the banner image from ServiceNow to Customer Logo. I have done the below changes, Still I'm able to see ServiceNow logo for few seconds.1. Changed the banner image from Basic Configurations.2. Changed the banner image ...
In child incident if category, sub category, configuration item, state, priority, etc changes, that updated data should populate in parent incident. So parent incident is updated according to child. Please help me to do this.
on incident form, if the short description contains '*******' word then on the list view of incidents number, the short description should be highted with color green
Hi All, A question for you in terms of best practice with ServiceNow. When we have a Major Incident we take advantage of ServiceNow's Major Incident functionality (Proposing and Promoting an Incident as such) and even make use of the Major Incident ...
Hi I want to disable the option for downloading attachments in incidentsI want to let the user to see the attachments in view mode only and dont let them download the attachments to local folder. Thanks a lot Lior
Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approv...
can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...
