Hi, I have a requirement to add reference qualifier on the incident assignment groups in with the below filters.include Active = trueexclude type !=security groupsexclude the groups starting with "I-"exclude the groups starting with "V-" can anyone t...
Hi, I want to close incident task when incident is closed. When anyone close incident then it should check incident task has been closed or not if it incident task has been closed then incident should closed. Can anyone please help me with this. Re...
Hello Guys, Can you help me to print below use case in gliderecord: Print Active and incative incident with get rowcount Regards,Aravind
Hi Guys, If 'Caller' is updating 'Additional comments' in Incident, Notification should trigger to 'Assigned to', not for others.and the same way, If 'Assigned to' is updating 'Additional comments' in Incident, Notification should trigger to only...
Hi, What is turnstile activity in workflow and subflow. Can anyone please tell when we use turnstile activity and example for subflow and we can call that. Regards, Nivedita
Hi I wish to create a Ui Policy on a catalog item based on the current date and time and the leaver date of a user. If the leave date is within 21days of the current date and time I wish a variable to get updated to true, if the leave date is over 21...
We're looking to setup some templates for our incidents to help first line triage before escalating calls to different teams/departments and was wondering how best to add help text on a field for example: Different templates would have different ques...
Hello All,Please help me I'm a begineer of servicenow developer. I created a "Graph of number of failures in 2022.PNG"(attached file)by quoting the "Incident" table in the "Report" section.But in attached file,Only 9 months of data are included, beca...
I created an ACL to restrict a user from seeing records that belong to some other group, however when i impersonate the user i still see the preview button and other details are not visible. I do not want to see the previw button either. I expect th...
If you look at the official ServiceNow documentation (e.g. PMA)I find that it says non-production instances.Looking at past community messages, I find one that says sub-production instance.I believe that non-production instances and sub-production in...
Hi all, i have a requirement in flow design that i have to re open an approval( not make another) with the same user/group approval has before, nothing changes just re open a existing one, and thats it.This is what i did to re open the catalog task, ...
Hello team,I am trying to get the date and time when an incident was last updated by a user. When I use the updated field it does not match the last entry in the activities log also the updated by shows system and not the last user that updated the r...
Hi All, Can anyone assist me to run the below code When user click on UI action then pop up box should appear on agent workspace and the comments which we have added under pop up the same should be added in custom field(u_level_1_escalation). I have ...
Dear Developers, I need a Business Rule or Script include which will downgrade the Severity/Priority levels after 30 days from the date of creation of the ticket, and also which will do convert the type of ticket from Incident to Request after 60 day...
How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
