Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...
Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...
Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.
It is possible to know the records of an incident table when an assignment group is escalated to one queue to another queue and who is the previous owner and current owner in a particular time period is there any scripting?
Can we use OAuth2.0 authentication for a GET Table API
Hi i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?
I have read that g_form does not work in workspace.Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.Places where I would like to apply this is on the State field to prevent a ticket from directly being...
Hello Team,I have created Flow Designer it's working fine for me and also able to see SCTASK in the RITM, butwhen other user create RITM unable to see SCTASK in the RITM and in flow getting error like"The requested flow operation was prohibited by se...
Hi Team, I have created the Schedule job and called the Datasoure in it. when we execute the schedule job JSON data will attach to Datasourece dynamically as below format and it will process through Transform map and create records in Source and Targ...
Is it possible to make fields within a variable set available to unauthenticated users? I tried changing the Permissions (Read, Write, Create Roles) for each variable within the variable set to Public but that didn't work.Thanks in advance,AJ
Hi Team, When I attach a pdf/excel to the incident ticket, system was not considering it as additional comments update. But when I attach an img/png, it was considering as additional comments update.Can I know is there any configuration that I need t...
Hi I would like non admin/non group members to only have one view on Project, while allowing admin/group members to be able to select other views. How can I achieve this? I tried an advanced view rule(shown below and variations of this), this does pr...
Hi All,I have created Incident survey when the incident closed. Can any one guide me how to create report with the below conditions? Number of surveys sent in a monthNumber of surveys responded to in a month% of satisfied vs. not satisfied% satisfied...
While trying to create a ticket through a record producer using an API, it's throwing error for some particular sys ID The end point is as below:POST: /sn_sc/servicecatalog/items/{sys_id}/submit_producerThe sys ID is present and user being active, a...
I am working on creating a Dashboard for ServiceNow Discovery on CMDB Objects Need to figure out which table to used and how to filter best to use bar chart or list table for the type of report: 1) How many objects are being discovered in Discovery?2...
