How to get the metric duration value to a incident duration field

[Roshini]

I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB  metric definition for the same in instance which calculated the duration.
Metric definition name" Create to Resolve Duration". I need the value in duration of this metric to be populated in the field that i have created in the incident table.

Am writing after business rule for the below code.

But the values are not getting updated. Can I get a solution for this

[Shruti]

Hi @Roshini ,

There is a OOTB Duration field on incident table which gets updated when incident is resolved. No need to create a custom field / business rule to update duration.

[Ankur Bawiskar]

@Roshini 

there is already a Duration field on Incident table and this BR sets value in it.

why you want another custom field?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Roshini 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AndersBGS]

Hi @Roshini ,

 agree with @Ankur Bawiskar and @Shruti , don’t create a customization for something that already exists OOTB.