Add a user to Incident to be able to update comments

[BrianS344076034]

This is an odd one that I can't wrap my head around.

Here is our situation that we are trying to figure out.

We have a number "Work Sites" that are our customers.  Those sites role up to a General Manager, who has multiple sites.

So if Site A, Site B, Site C are tied to GM1 our help desk will add GM1 to the watch list for the incidents that get opened for the Sites.

The GM has asked if there is a way they can from the Employee Center, update the incident.  They can read the incident, but there is no option for comments to be added.

I tried to add the GM to the Work Notes list, and that didn't give them the option.  

Apparently prior to Zurich they had this capability, Any ideas?

[Ankur Bawiskar]

@BrianS344076034 

share screenshots please, how it was looking earlier and how it looks now

Users should be allowed to add comments from My Requests -> Ticket page

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