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How to make related list visible if no record is added to that related list

spartanwar1
Kilo Contributor

‎04-24-2025 12:44 AM

Hello all,

 

I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident task for this Incident.

spartanwar1_0-1745480651834.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-29-2025 07:28 AM

Hi @spartanwar1 

 

I think I already answered this to you.

 

https://www.servicenow.com/community/itsm-forum/how-to-make-related-list-visible-if-no-record-is-add...

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