We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to make related list visible if no record is added to that related list

spartanwar1
Kilo Contributor

‎04-24-2025 12:44 AM

Hello all,

 

I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident task for this Incident.

spartanwar1_0-1745480651834.png

 

0 Helpfuls
  • 412 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎04-29-2025 07:28 AM

Hi @spartanwar1 

 

I think I already answered this to you.

 

https://www.servicenow.com/community/itsm-forum/how-to-make-related-list-visible-if-no-record-is-add...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls