Hi All, I have a requirement to convert incident to request, for this I am using oob create request ui action but with this I need to copy few fields data from incident such as caller to requested for, short description of incident to short descripti...
Hello, anyone use an external SMTP service to bypass the 10000 limit emails for O365. Apparently, this has been happening for quite some time (our SN admin no longer is employed) and we are having issues with our service desk email address being used...
Hello, We currently have incidents which are created using a Workday template and get emailed to ServiceNow directly from Workday. This template includes manager’s name in the body as well as having them CC'd into the email. Is there any way that we ...
Hello, mailto:${mail_script:snow_get_email_to}?subject=RE: Accept- ${number} We have a button in the body of notification and whenever we click on it will route to outlook page and TO and subject will auto populate but in To it is showing empty value...
When a particular field on a record is updated (select a field of your choice within the record of any table you like), there should be a notification received in ServiceNow instance that can be seen under the bell icon on the top right of the home p...
When users is Selecting any Assignment group assign to field should Auto populate member from the Selected group.In assign to field it should not allow the name of Opened by. if Opened by is member of that particular group.
Hello everyone, We are trying to implement incident rating system to perform quality check on incidents. Could this be done using ServiceNow OOTB? what kind of metrics can be used to rate the incident? Kindly provide me ideas on this.
In flow designer, want to check whether user is a member of a ad group using "Microsoft azure active directory" spoke. Tried with Lookup group membership stream and look up group members stream. Please help us to check how to check user is part of t...
Hi Community,I have 2 Assignment group named as "Software" and "Hardware". and both group managers have major_incident_manager role. My requirement is :- if i select assignment group as Software. then only the Manager of Assignment group was able to...
I want to know how can I change the default assigned group on the service operations workspace to show all task, incidents... related to my specific work group every time I open the workspace.
Hello Team I have requirement to show different more information on one single variable in catalog item. Example: Variable A has drop down B and C when I select "B" in variable A then it has to show more information "first selection" in another varia...
How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?
Hi All, We currently have a new inbound action that is creating incidents with employee details such as name, location, action date, etc. passed into the 'Description' field within the incident (see below). We've created a flow designer to extract th...
Hello there,Is there a way to give access to a user to a dashboard that contains multiple tabs and multiple widgets per tab?My current work environment is not using groups which I am trying to convert them to. Does that mean I need to add the group t...
Hello All,My requirement is to hide a filter button on the workspace list of records. I am unable to find this. Can anyone help me on this. Thanks,Shareef
