Resolved! Show UI Action on form context menu
I have created a UI action on my incident form and would like for it to display on the context menu. I'm unsure as so which link displays it there. I have displayed where I would like it to show.
Forum Posts
Need to show Catalog Task and Incident records in Unassigned incidents card on service operations
Hi All,I need to show Catalog Task and Incident records in Unassigned incidents card on service operations workspace. I I modified as below:It is showing correct data in donut chart which is 16 (Incident and sc_tasks) but when click on view all it ...
Resolved! set the priority of incidentsp as per the subject line in email (inbound email actions)
I had created incidents using inbound email actions but customer wants them to be created according to priority. for example if email subject line contains Non critical then the incident should be created with medium priority. if the email subject co...
Resolved! Trigger approval for a user selected in User variable on catalog item
Hi All,I have a variable called u_user on catalog form referring to sys_user table.I wanted to trigger approval for the user selected in this variable. Please let me know how to achieve this? I used below scrip in approval user activity in worklfow: ...
HOW TO DEACTIVATE A SERVICE OFFERING WITHOUT DELETING IT?
Is there any way to deactivate a service offering without deleting it? Thank you!
Notification to external users
When an incident ticket is resolved a notification should be triggered to Impacted users With body Your Incident ticket is resolved.Click here to go to the ticket ( this body is for internal users Your Incident ticket is resolved ( this body is for...
Update parent incident work notes when child incident is updated
Hi Experts, I need your help experts on this requirment.when child incident is updated then parent incident work notes should be updated.script:after update BR:var childInc = new GlideRecord('childIncident');childInc.addQuery('sys_id', current.parent...
Create a report to get the count of incident states (not using PA)
Hi, I am trying to get the count of the incident states for the last 30 days in a simple excel row format (not the bar, pie, or list group by). Pivot will be a perfect option if it allows to choose only rows and select none for columns, but that's no...
Create a report to get Top 5 CI of incident
Hi, What are the top 5 CI's based on the count of incidents in the past 30 days. Can we create the below kind of report in ServiceNow without using performance analytics Looking for suggestions, thanks.
Resolved! Sending email notification to user on no response and auto closing the incident
Hi folks, can any one help me with this scenario?Sending email notification to user on no response and auto closing the incident with 2 days.
Resolved! Inbound action regex condition
I created an email inbound action to respond to customers who ask for a Distribution list or a DL with a link. I want the inbound action to catch DL in the subject line but not the word MIDDLE for example, so I added a regex condition, (\s{0,3}DL\s{0...
Create Report to Show Incidents created without Configuration Item
I need to show a report that has incidents that were created where the Configuration Item is blank.The report is intended to see how often CIs are assigned at incident creation.I can easily create a report to see incidents without a CI but want to vi...
Resolved! I want to know about flow designer concept.
Hi, I want to know about flow designer concept. Can anyone please tell about Run Trigger options like Once, For each unique change, Only if not currently running, For every update. When we should use this. Regards, Nivedita
Resolved! ITIL User unable to put Incident On Hold - Awaiting User
I have one ITIL user who is unable to put an Incident On Hold - Awaiting User it reverts back to In Progress but still sends out the commented email. All other On Hold states work. Have removed all his roles saved and then added them back but issues ...
