i am using a multi row variable set 'req' having two variables name and url. When an incident ticket is submitted i want to insert the values in the table u_ur having fileds name1 and url1. but when the url1 or name1 is empty value 'undefined' is in...
Filters are not visible after adding any conditions in any table. However when clicked in filter icon it shows the condition but without that it shows blank even if there are filter conditions. attached screenshot
My MID server is showing Down/validating under MID Servers, but when I log onto the server the MID server service is running. Can anyone explain what is going on or point me to a reference? Thx! I have attached screen shots if needed.
Hi, I would like to how to configure a popup view for on the incident list. Notice this is only for the reference icon on the list not the view on a reference on any form.
Hello experts, I am trying to create an incident from json payload via scripted rest api. While testing the scripted rest api , i am getting empty response ( hi article already chked regarding acl deactivation). Does anyone have any sample script or...
Hi All, Need to display users in assigned to field based on assignment group ? ThanksDeepika
Hi,I have have a requirement to create a new description field on incident table as HTML type. I have created the field, however when I create incident from portal the field does not get capture in the incident field section. Could you please let me ...
Hi Community,is there any way to get specific user's password from sys_user table.Here i am not expecting encrypted password. Please do the needful.
we want the mandatory fields "Problem Statement & Problem Description" should be filled-up when creating Problem manually from an Incident If those two fields blank, Problem should NOT be saved.
Hi All,I have a created a list_edit acl for sc_task table of the status field, role-snc_internal which is not working. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". but the same create...
Hi all, When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this? For eg - I need to add a Closure Notes field in the below scree...
Hi, I want to add subcategory choice value based on category field. I know we can add with addOption. Can anyone please tell me other ways to do it. Regards, Nivedita
Hi, Ho we can call workflow from another workflow. Can you give one example for it. Regards, Nivedita
Morning! I am looking for information on how to update the sys_pop default ffew for the incident table list view. It looks like from default it is presenting all fields on the form. Can this be altered from the CXS view? Does a new sys_pop view need ...
I am looking for option to restrict one particulate assignment group to access other assignment group tickets. is there any option available?
