How to restrict the groups shown in assignment groups field, users, categories and sub-categories?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-10-2023 05:09 PM
My company has a project where we've developed a custom-scoped application that inherits the incident and incident task table.
We have a requirement to add Certain assignment groups, Categories, and sub-categories that should only be accessible to the scoped application role-based users. However, since the table for the custom application inherits the assignment group, categories, and subcategories from the global incident table we are seeing all the assignment groups, categories, and sub-categories globally.
Is there a way to hide all the assignment groups, categories, sub-categories, and users for this scoped application and show only the groups, users, categories and sub categories that we need without modifying the global field too much?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-10-2023 06:06 PM
HI @Navaneeth1 ,
I trust you are doing great.
- Create ACLs for the 'assignment_group', 'category', and 'subcategory' fields on your inherited incident table.
- Within these ACLs, add conditions to check if the current user has the required role specific to your scoped application.
- Limit visibility to only those records in these fields that are relevant to users of your scoped application.
Was this answer helpful?
Please consider marking it correct or helpful.
Your feedback helps us improve!
Thank you!
Regards,
Amit Gujrathi
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-10-2023 06:17 PM
Hey @Amit Gujarathi ,
Thank you so much for the response! I am doing well, I hope you are too.
Could you please let me know how I can Limit visibility to only those records in these fields? I only need the users to see 5 groups in the instance. However, the assignment group field shows all the groups within the instance.
There's a client requirement that states that I can't make changes to the assignment group field because it's in the global scope and the field is the one used in the incident table.