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I need a icon like knowledge in incident table means automated Suggestion for PR based on short description.
Forum Posts
Resolved! Filter Reference Field based on Assignment Group
Good morning, I added a reference field to our incident form, that references the TAGs table (label), it's configured as a drop down with --None-- option so users can "Tag" the expected cause of an incident while closing the case.I want to show speci...
Incident
Update the state of all active incidents where the priority is 1, and the "Caller" is part of the "IT" department. The update should set the state to "In Progress" but must avoid any performance issues or database locking problems in a system with a ...
Download report pdf button in SOW Report
Hi Team, I have a button named Download report PDF on PIR report in native view. i want same button to be available on Service operational workspace PIR Report . how can we add Download report PDF in SOW. Button Screenshot attached from Native view
ervice now is not showing the comments on the tasks that I've created, and this is our communication
ervice now is not showing the comments on the tasks that I've created, and this is our communication way with Global team
Issue with 'Impacted Services/CIs' related list. Its not populating with the data.
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Created a new CI by a...
What is the use of 'refresh impacted services' ui action in the context menu in Incident application
What is the use of 'refresh impacted services' ui action in the context menu in Incident application? Once the CI is selected in the Configuration item field, upon saving the inc form, will the impacted services related list automatically populate or...
Resolved! How to calculate OOTB Business Duration in Incident Metrics
Hi Guys, How to calculate the OOTB Business Duration field in Incident Metrics, I have checked in Incident Metrics only the Duration field is calculated, not Business Duration. I want to Calculate Business Duration as well and only in the scheduled S...
Field subcategory field depending on multiple categories field sys_choice
Hello, I have an issue, I try to create my script include function to set the subcategory results depending on category value.I created a simple script include with all the conditions filter from the sys_choice, in the reference qual i put this -> ja...
Howto get the user name from journal field
Good Day! I wanted to write a script to get the journal entry, that is updated by user.For example, in my instance there are some task SLAs updated with stage and post which some other updated happened and updated field got changed and those updated ...
Active REQs with related RITMs inactive
Has anyone had an issue where REQs are still active in the sytem, while the related RTIMs are all closed complete and inactive?I have been trying to figure out why that is happening, but so far I have only found a fix script to clean up the reqs, but...
Incident form
Incident form need to fill the mandatory details and save , but it's showing Invalid insert . Example task : when the incident form two fields Assignment Group & Previous Group. User select Assignment Group is "Service Desk " save and again Assignme...
Resolved! Create/Update new priority value color
Hi, Please assist I want to update the colour of the circle next to the number 1 as shown below and create the red circle for newly created value for the priority field. Where can I change the default colours /create the colour of the circle and the...
Inbound Email Action -Fetch data
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
Created a new priority but it doesn't show
Hi, Please help, i created a new priority, urgency and impact but when i check the priority data lookup but none of the items created show on the list. What can i check?I want to create a priority 0 which is disaster priority. Regards Ca