Hi,i have a requirement that in the for there r 4 fields A,B,C,D currency fields or number fiels when i enter this values in the form it should do sum of all these a+b+c+d and populate in other field called E before saving form it self it should calc...
I want to change the OOB functionality on the banner frame. As displayed in the image, I want to replace the incident (marked with blue) with short description. Can somebody explain how to do this?Where is the configuration for this which needs to be...
Dear Community Members, What is the difference between below mentioned columns and which one should be used if we need to get the request created date/time in excel report.Created(sct_sys_created_on)Created(taskslatable_sys_created_on) Thanks in adva...
When a Major Incident is triggered, I would like to automatically create a series of Incident Tasks on the MIM incident ticket. Note, I am not talking about the communication tasks. I have seen this in a demonstration, but I no longer have access t...
Hi Team Based on the field changes shall we save the record(auto save the record) Any suggestion........
Hi Team, I have a doubt like shall we do auto save the record (like end user filled the one field value automatically record need to be saved, again end user filled the anther field value again record need to save (aromatically with out click the sav...
Hi Team, https://www.servicenow.com/community/developer-articles/how-to-create-a-service-portal-tabbed-form-widget/ta-p/2304743 By using this link I Configured tabbed form in portal its working fine , I have one requirement like i need to do auto sa...
We have a API to update the variables from azure. Once the RITM is approved some variables are updated. Once we work on task and close it those variables are wiped out. Its not always but its intermittet. Please help me understand the reason behind i...
Hi Community, I have few acls using those i am making incidents read only when its assigned to xyz group. Only xyz group should be able to edit those incident records. I only want users to edit worknotes and additional comments but these 2 fields are...
Hello All, I have requirement to add a particular group members to SLA Breached notifications. In our instance we have SLA notification and escalation flow which is outbox configuration. So, in the parm1 already assigned to is there, how to add a par...
Hello Folks, I have a requirement on incident form, i want to close incident automatically when all associated incident tasks are closed. How can we do this with scripting. i tried with After Business rule but my script not working as expected. any h...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
What are the requirements and process to pin a KB Article in SOW and Agent Assist?
Need to create a dashboard of Incident ageing and P1& P2 ticketplease refer to screenshot
I am using a flow and Zendesk spoke to update Zendesk tickets. I am using custom fields action but I cannot send work notes or comments to Zendesk ticket comments.
