How to set assignment group based on logged in user region

[sriram7]

Hello,

I have logged into the incident form, my region is india, in Assignment group field it needs to show only india groups list. 

If some x person logs in, he's region is empty, in that case it needs to show all the assignment groups list.

if some y person logs in. his region is london, in that case it needs to show only london assignment groups list

[Ankur Bawiskar]

@sriram7 

you can use advanced ref qualifier on the assignment group field using the Dictionary override

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @sriram7 ,

Follow below steps.

1. Go to dictionary override of assignment group. Add the reference qualifier. 

javascript: "sys_idIN"+ new getMyGroup().getGrps();

2. create one script include name getMyGroup with function getGrps().

use below code.

var getMyGroup = Class.create();
getMyGroup.prototype = {
    initialize: function() {},
    getGrps: function() {
        var userSysId = gs.getUserID();
        var userCountry = '';
        var userRecord = new GlideRecord('sys_user');
        if (userRecord.get(userSysId)) {
            userCountry = userRecord.country;
        }
        var gr = new GlideRecord('sys_user_grmember');
        gr.addQuery('u_country', userCountry);
        gr.query();
        while (gr.next()) {
            groupSysIds.push(gr.group.toString());
        }

        return groupSysIds;

    },

    type: 'getMyGroup'
};

3. create one filed called u_country in group table and map the country which they belongs to. Use save value like country filed on user table.

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Runjay Patel - ServiceNow Solution Architect
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