Hi @Shusovit Dutta
It seems my previous reply was missed.
Using metrics is one way to approach this. However, there’s no direct field to track who changed the "Assigned To" value, as anyone can update it. That action is only captured under the Updated By field.
Since any field change on the incident updates the Updated By, it doesn't specifically tell you if "Assigned To" was changed. So, there’s no direct out-of-the-box (OOTB) way to track who made the assignment change.
The best you can do with standard metrics is to track who the ticket was assigned to previously and who it is assigned to now.
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