Incident creation via E-mail and assign to Group demo ppt

[vivek11]

Hi everyone, 

I'm looking to see if there's a way to create an Incident from a email address and assign to Group PPT.
I have Implemented the requirement but i need PPT for demo client. Please help me

[Ankur Bawiskar]

@vivek11 

you can create your own powerpoint presentation for this

there is nothing OOB available

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AshishKM]

Hi @vivek11 ,

There is OOTB inbound email action and its creating incidents based on inbound emails, default ( as configured ) those INC goes to helpdesk ( or ServiceDesk ) team unless some group based custom logic implemented.

As you already implemented the solution, what is more for this PPT, are you referring the presentation or some internal group name.

-Thanks,

AshishKM