Hi all, I'm trying before update business rule to the incident table and the condition state is resolved, A user is not able to resolve the incident when the related change record is in a new state. var gr = new GlideRecord("change_request");gr.addE...
Hello, Please provide answers of below questions. 1.Will 'current' can be used in after BR?If no,what is the alternative?2.What happens if we use g_form in BR3.Using query BR and ACL we can restrict data which way you would prefer?why?4.Can we use af...
Hello, Please provide answers of below questions. 1.What is the execution order of checking ACL(Field or Table)?Which one will execute first?2.What happened if there are multiple ACL that provide access true and false(one should be satisfy)?3.How to ...
Hello, Please provide answers of below questions. 1.What are the limitations of client scripts.2.Where the places client script will be useful.3.Fix script vs Background script.Could you please give me example of each.
Hi Help, Good day. I have a requirement to get a list of incidents for which the OLAs (both response or resolution) are not triggered. How to achieve this. On which table should I query. If it is the incident table, how should I query? Thanks in Adva...
Hello, 1.Difference between -none-,*,table.active in acl?2. what is admin override in acl?
Hello, Please provide answers to below questions. 1.what is sla, ola and underpinning contract2. SLA snow page options3.What are the limitations of client scripts4.Fix script vs background script5.Base table and child table relationships.6.2 level, ...
Hello,Please provide the answers of below questions. 1.Syntax for call back function,how will pass parameters?2.Implication of Glide Aggregate API.3.If we create a on load client script and before Business rule on load,which one will run first,and wh...
Hi All, I have requirement to provide dot walk capabilities to users in filter. I am aware that admins have that ability. I want to confirm is there any specific role or any other method which can be assigned to users so that they can have dot walk c...
In the old version of SOW, service desk staff where able to open multiple tabs for each incident where you right click on the ticket and open in the new tab or middle mouse click.This option appears to not be available in the new SOW. It opens the ti...
HI Team.I have one table for ex-problem if there is no record created in 16 hour between monday to friday or no record created in 24 hour in saturday or sunday then I have to create incident .for example last record created in on Tuesday and after th...
Hi guys, Is it possible to extract records of incidents to know exactly when they were 1st assigned to a group? For example, the INCIDENT came from "ASSIGNMENT GROUP A" then was transferred to "ASSIGNMENT GROUP B".We want to know when it was transfer...
we have two catalogs items but both items we are using one common variable set. in that variable set we have one variable so in that variable we need change refrence qualifier based on item how we can archive these item: AItem:B javascript:'u...
Hello,I am Trying to run a report to see how many current open breached incidents we haveI first ran the report below from the Incident table to get a starting point and see the current open Incident count of 898. I then ran a OOB Data Source report...
Hello Experts, I have a requirement and making it as simple for your understanding. When a caller changes in incident then the manager should get replaced with new manager to the watchlist.Ex : When a caller is selected then it is updating the watchl...
