What is the table name for certification task
Hi, May I know the certification task table, Regards,AP
Forum Posts
Configure SLA based on caller's location
Hello Everyone, I want to configure the SLA response and resolution for P1, but the requirement is like SLA should start based on caller's location zone like suppose if the user is in INDIA then IST , if Europe then CET like that.I have selected Tim...
Resolved! Missing Email Templates from Compose Email
Hello all,In my previous companies that used SN, in the tickets (all ticket types), under ..., Email (Compose Email), there used to be a dropdown list at the top near the paperclip to select the email template you wanted to apply. In our instance, as...
Resolve multiple records using list action for incidents
Hi I have a requirement to add a list action to resolve all selected incidents at once and need a pop up box/dialog box to fill the resolution code and resolution notes, so that resolution code and notes will be updated for all the selected records
How to set the default related search results to show knowledge articles from known error.
How to set the default related search results to show knowledge articles- from known error, So when on an accepted major incident on the platform, the related search results is filtered as default to show knowledge articles from the known error knowl...
Make on-hold Reason field visible and hide in Sys-popup view of incident when State field changes .
My requirement is to configure the fields 'state' and 'On hold reason' in the incident sys pop up view.The 'on hold reason ' field should be visible only when the state is on hold. I have written an ACL for this, as UI policy and Client script wont ...
Resolved! Virtual agent avatars
Hi experts, I have couple of queries. 1. Why messages have different avatars? (VA and now). From where we can modify those avatars to add our custom avatar icon.2. From where we can modify the help texts like "please type your request" highlighted...
How to copy attachments from RITM to SCTASK and vise versa
If user added an attachment on RITM it should add to sctasks if there are multile tasks it should be added to them and the same way if user add on sc task that should be added on RITM.Can anyone please let me know the best practise for this without h...
Show BCC list in email shown in activity log of incident
We have certain notifications on incident table which will be sent to users in BCC .Is there any way that BCC list can be shown in the notifications populated in activity log ? To , subject etc are visible but not bcc list Please suggest
Resolved! Hide subcategory option based on category using Catalog Client Script
I am trying to hide a subcategory option from all users that are not itil if a specific category is selected. Ie. category "IT Security" is selected then subcategory "Security Exception" is hidden from the list of subcategories. I am able to do th...
Resolved! How to handle state of health checks?
Hello,I'm a newbie in ServiceNow and currently we are switching from Jira to Service now.In our environment tickets are generated automatically by a health checks - in Jira and soon in SNOW (as an INC ticket). In Jira state of ticket is/was changed i...
Resolved! catalog I want to calculate total ticket price based on two variables like source and destination
In catalog, I want to calculate total ticket price based on two variables like source and destination.example:Variable:Buse Type: A/C Sleepersource: HyderabadDestination: ChennaiTicket Price: 1500Variable:Buse Type: Non A/C Sleepersource: HyderabadDe...
Need to check user group "Role" in UI Policy
By using UI policy , i'm going to find the user 'group role . if the group role is itil_admin , will make the field editable for the particular user.
Resolved! Why it's showing empty on reports ?
I'm trying to get the Priority 1 and Priority 2 incidents reports month wide, but getting empty column. Please help. Thanks in advance.
Resolved! how to set priority based on list field?
Based on the list field values i am setting priority and in the list if values are different priority will be with higher order based on values selected. But here instead of declaring 20 variables how i need to check the values and if possible can an...
