Steps to Raise a incident: Create Incident with p1 and state in progress. then put on hold awaiting caller and save. then, while on hold, change to p2 and save.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancel...
Hi Everyone, Group: Incident User Group If User is not part of any incident (for example user don't have any incident in his bucket) should be removed from above group (Incident User Group). Thanks,Srinath Kolipakula
Hi can anyone please help me how to and what to proceed for below requirment :i want to restrict adding of NPCTASKS to change record when change is approved by cab, only change manager group members can able to add npctasks to chnage record. i.e No o...
Hello everyone, Is there any way to close the RITM requests without sending any notification. There is a requirement that we will receive a bulk of RITM's and those RITM in whichever state they are,(workflow might have many notifications) If we get t...
Getting error message when trying to attach file of jpeg or png type on incident table. Don't want this error .
Hi, I'm trying to build an if condition into a reference qualifier string. What I want is it to look at variable a, b & c, and filter accordingly, sometimes c will not have a value, so I want it to revert to just using a & b and ignore c. The issue ...
Hi,On a trend or bar chart, is there a way to show a zero value? If you wanting to show improvement or a problem, being able to see this is quite useful.Thank you,Dan
When an application service added to 'Affected ci's' related list, the system automatically add the its related business applications to the 'Affected Ci's related list.And also when we remove the app service from the related list, if no other app se...
I would like to get a report of all the open incidents everyday for 11:59pm. The query that I'm using on the incident table is below. I just don't know or can't figure out how to get that at 11:59pm instead of manually running it at 11:59 pm which is...
Hi all, I need to enable the Discuss button in my incident form . Current the version I'm using is Utah. Please, suggest me to get the Discuss button on my incident form. Thanks in advance.
Hi community, I was trying to figure out how to set a limit to the tree picker for the location reference field on incident form. But I couldn't find a solution to that...Basically, we have a location hierarchy that looks like this: 1 : Global locati...
hi can anyone help me for scenario for there is a list collector variable in catalog item with name ' access needed' and it is referencing access table, there are options with name ' okta retail' and ' okta prod' i want to show these two options in l...
Hello All,We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets "Access to this content denied based on report_view ACLs." When I checked the report_v...
Hi,I have written a scheduled job to execute daily at 6 am to add user to one group and after writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes.But when I copy th...
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