Incident Informations for Employees

[Justin Wenner]

Hello,

how i can displays more Informations from a specific incident in the esc for the employee. In our Configuration he get only displayed the short_description and nothing else.

Best regards

Justin 

[Shree_G]

Hello @Justin Wenner ,

The changes you are looking for is configured in the "Standard Ticket Header" widget.

Any changes here will affect all the Tables which "My Requests" are applicable for.

[Justin Wenner]

Oh, thanks for your quick response. How i can add a new Section with all informations? I would like display following informations.

Incident: Short description, Description, Service

Requested Item: Short description, Description

[Justin Wenner]

Thank you. I will try it next week. 

[Robert H]

Hello @Justin Wenner ,

Please navigate to Standard Ticket Configuration, find the one for the Incident table, and then configure the information you want to have displayed.

Regards,

Robert