incident is P 1 send the notification to all members of group

vivek11 · ‎07-31-2025

Hi team,

When the incident is P 1 send the notification to all members of group and update the short description and description with "important" at the beginning and also while creating as well... Team please help me

Thank you in advance

Ankur Bawiskar · ‎07-31-2025

@vivek11

it's an easy requirement and can be achieved with low-code, no-code Flow designer.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

GlideFather · ‎07-31-2025

Hi @vivek11,

If a particular assignment group has populated the group email, it will send it to that (it might be a distribution list so even non-ServiceNow users can receive it), if the group email is empty, notifications will be send to all the member's email addresses..

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