Incident Landing Page

[ShamsherS]

I am looking to redesign our Incident landing page for our organisation , Any lead on how ServiceNow  incident landing page should look like ? , I also want to understand if ServiceNow usages templates to create incident landing page.Any help/direction in this would be highly appreciable .

[Dr Atul G- LNG]

Do you have any screenshots showing where you want the change to be made in ServiceNow? Is the change required in the SOW, the native view, or the portal? @ShamsherS 

[TharaS657398130]

Hey There!

First check whether your organisation is using Service Operations Workspace (SOW). ServiceNow already provides an OOTB Incident experience there, and you can configure/customize it rather than building a new page from zero.

You can create an Incident landing page with things like My Open Incidents, P1/P2 Incidents, Unassigned Incidents, SLA Breaches, Incident trends, priority distribution, and an incident list.

If the requirement is mostly incident statistics and reporting, you can create a Platform Analytics dashboard.

If the landing page is actually for end users/requesters, I'd consider Employee Center rather than an agent workspace.

[Ankur Bawiskar]

@ShamsherS 

are you talking about the Service Operations Workspace (SOW) landing pages?

If yes then ServiceNow already has 2 OOTB landing pages for SOW

You can discuss with your customer if that suits them and modify/create new one as per their requirement

This is the backend UI Builder Config (2 landing pages are active)

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