1 ACCEPTED SOLUTION
Hi @Sateesh Kumar 1 ,
The business rule responsible for counting the reassignment is named 'reassignment counter' which is on task table.
The condition is :
current.assignment_group.changes()
Script:
current.reassignment_count += 1;
Could you please check if these have been amended?
Also, looks like this the update is happening twice due to usage of current.update()
Navigate to Business Rules[sys_script] table and use the below filter:
Now review the script and check the below:
- In case of before insert OR update Business Rule, if current.update() is found in the script then you should not be using it, remove it.
- In case of after insert OR update Business Rule, if current.update() is found in the script then you need to use setWorkflow(false), this will avoid running Business rules or Workflows.
