Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...
Hi All,I want to display the assignment group in which the incident is breached. We are trying using data base view between metric instance table and task table. I am trying to write a logic in where clause like start time of incident sla is less tha...
Hi Developers, I'm trying to learn Portal from scratch as I have 0 knowledge about it.Please guide me on how I can add Impersonator option under Profile on portal page in very simple & understandable way.Also request you to please try to explain what...
We have a DL (ecatalog@company.com). We need to track all the emails that are being sent to DL and need to create incident in servicenow. Is it possible? Please let me know. ThanksUday
How to create change maintenance window which repeats every 2nd and 3rd week of each month (only for Tuesday and Friday)? We dont have script option in maintenance schedules. Can someone please help me to configure this using schedules and child sche...
Hi,Please guide me how to call a script include from Assignment scriptI have created an assignment rule and added a script to call script include example: var a = new SetAssignmentGroup().populateAssignmentGroup(); script include :created a script in...
I need to create maintenance window Tuesday and Friday of every month 2nd and 3rd week. Can you please guide me how to achieve this? @Ankur Bawiskar ThanksUday
Hello Experts,we need an incident to be created when we received an email to ecatalog@company.com. This could be the distribution list. when the user sends an email to this DL then an incident needs to be created. how can we achieve this?@Ankur pleas...
Hello all, How can I delete the table of: ar_u_product_incident? I have already deleted all of the records, but I am not finding the ability to just delete the table. Thank you.
When a knowledge open submission is created upon closure of incident, the assignment group should be mapped to assignment group of the parent incident when the incident was resolved.How can we Populate the Assignment group field in a knowledge submi...
Hi.I have a Record Producer capturing incident details on the portal. We've just introduced User Locations and this populates a read-only field on the Incident form.However, when a user submits an incident via the portal, the users location doesn't i...
