Incident record - last update

[DianaBTX]

sending an email from the toggle bar for an incident record is not updating date/time stamp for the record

is there a way for this to happen?

Thanks for your assistance in advance

[Sandeep Rajput]

@DianaBTX Sending email from the toggle bar doesn't update the associated incident record hence the date/timestamp on the associated record is not updating. The email triggers on the sys_email table and has no bearing on the incident table.

[Sumanth16 · Accepted solution]

Hi @DianaBTX ,

Please refer below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726369

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Thanks & Regards,

Sumanth Meda

[Rizwan34]

No, sending an email from the toggle bar typically does not update the date/time stamp for the incident record. To update the timestamp, you may need to manually adjust it or use a specific workflow or automation designed to handle timestamp updates.