Hi, Currently I have stucked in one point. if the incident category is IT Infrastructure, then it should be visible to particular group (monitoring, delivery team) other categories should not be visible to these groups. Regards,Balateja.
Hi Everyone, I have been working on requirement, so when a major incident is resolved a problem record should be created. Currently i wrote a after business rule for it. But the problem ticket is not being attached to the rela...
When experimenting with a Power Automate flow that allows users to create SN tickets from Teams messages, a ticket has been created that has seemingly parented all other tickets in the instance. It cannot be deleted or amended. Any ideas on how to re...
Can we post link of the current incident record for the MS Teams Spoke Post a Message on teamsHow can we post a link for the current record ?
Hi experts,I have a challenge that I am facing.My business service field is hidden.I would like to populate it approximately after selecting a value in the service offering.There is a child and parent relationship between them (business service is th...
I have a requirement to send a notification on incident to newly added user of watchlist. the newly added user email should be the to address. How can i achieve this? Thanks in advance.
Is there a way to determine the element used to create an Incident?In the navigator under Self Service, there is Create New Incident and under Incident there is Create New.Each element creates an Incident using a different form. We are looking to det...
Hi,There is a field called "reassignment count" on incident table and OOB business rule associated with it to calculate the incident reassignment count. In our case this count goes up when assignment group changes before form submission.It should sta...
suppose there are 1000 update sets created so I need to move the update set from development to test. What is the best practice to move the update set
I'm unable to see Show email details in Activity.
Hi Everyone, I have a requirement to create a problem record when major incident is Resolved. So i wrote a after business rule with condition incident state is resolved and Priority is 1. Here is the script i wrote. This is worki...
Hi , I’m trying to create a report for a dashboard that will show tasks that are within 3 days of the planned end date.ideally I was looking for a filter such as current date is less than 4 days from planned end date. i don’t know how to get the cur...
I have created a flow designer on the incident form. Now I need to reload the incident record once the flow designer execution is completed. Thanks,Mourya
Hi All,In workbench under Summary tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed...
Hi,I have created a Major incident field on incident. When that is checked and priority is when it should create a new major incident. I have configured a trigger rule but it is just showing in activity log. But I am unable to see a incident under ma...
