We have a Scheduled Job that runs that will look for Incidents that are unassigned and will use the On-Call to assign those, but now we have a Group who does not want that to happen, so I am trying to exclude that group and not having much luck with ...
Here My requirement is based on variable values it should trigger a event and send the recipient Written Business rule on RITM and sending parm1 and parm2This is here its hard code , can anyone please help me with this without hard code how we can a...
how can i update the history date/time stamps when sending an email from the toggle bar for an incidentwhen you send an email from the incident toggle bar, it does not update the incident last updated historythe activity is updated with the details o...
how to create checkbox on incident table and that checkbox is visible to service desk users and after selecting checkbox ....... that checkbox is read only to everyone
Hi All, Please help me solve the above error. I find this knowledge article ERROR: "Access to api 'put(sn_customerservice_case.number)' from scope 'x_custom_scope' has been refused due to the api's cross-scope access policy" - Support and Troubleshoo...
How to achive auto assignment/AWA of incident , When agent is on leave to handle it.
Hi All, I Have one question Related to Incident table. 1.Suppose User create one incident, then user can see only Local IT group, he can not see other group 2.when local it will work in that incident then they can redirect that ticket to 'Raj Group'...
I have written some code for a GlideAjax call in Servicenow but it's not executing as expected.Can anyone help me identify the problem? I have shared screenshot.
hi can anyone help me with the scenario and code for A related CTASK due date cannot be modified to a date later than the Planned End Date of the related change request record.If attempted, a message should pop up stating, "The CTASK due date is la...
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
function onLoad() { if (!('u_managed_by_last_certified' == '' || 'u_managed_by_last_certified' == null)) { g_form.setValue('u_verification_method', 'Data Certification'); g_form.setValue('u_last_verification_date', g_form.getValue('u...
Hi Team, i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on. So, i would like to create such dashboard so that we could ...
I am using a Japanese environment.In the record activities. the [empty] should be translated to [空]、but it is translated to [います]。Where can find the translate rule in the instance.
Hi All, Anyone help on requirement in catalog workflow -1. checkbox1 - A user approval2. checkbox2 - B user approval3. checkbox3 - C & D users approvals4. checkbox4 - E & F users approvals5. if checkbox1 & checkbox3 - than A c D approvals... like bas...
hi can anyone help me with the code or ui policy or how to in group table when ever name is changed or updated or manager is changed or group members are been added or removed i want to make worknotes field display and mandatory
