Hi, I have a requirement whereby I need to create an annual record on the incident with an attachment for a particular day for example the 1st of April. What is the best way to achieve, any examples would really help too.Thank you in advance
Hello Experts,I have a requirement where there is a field Position on the user table and its choice field and choices are 'Non-Agent' and 'Agent' if 'Non-Agent' then I have to remove the role.I am trying by background script but not getting the expec...
Hello, We have a requirement for which incidents the survey assessment instances are not triggered. we understood it by creating database view and please help to give the where clause for the both incident and asmt_assessment_instance tables in the d...
Incidents are created from the Alert management rule, We are getting duplicate incidents in different priorities for the same device at the same time.
Hi All,I am not a PRO in scripting hence need a bit guidance. I have a UI action which should be visible on some conditions and that condition is too long----------------------------------------Visibility Conditions------------------------Field Value...
Hey Experts,I wanted to show the UI action based on the condition as follows:UI Action is visible only when the logged-in user is an admin, and has more than 5 incident records where he/she is a caller. Please help me with this Thanks, atik
Hi All,We have a request in reports Test case:1)Create a report with active incident ware assignment group 'ABC' 2)Incident list should display in the form of URL'sExample:1)Url link1............2)Url link2.........
When an incident is made a parent incident, we would like to send a notification. How can I do this?
Hello,I enabled "cxs_EmailSearchResults" in my notification, so whenever an Incident created the caller will receive an email with the "Related Search Results" result in their email. Include knowledge articles, and catalog item. My issue is whenever ...
hi can anyone help me with scenario for i have two tasks where based upon values it will trigger the related sc taskshere the pblm is that if they select both values after the first sc task (task for non it) is getting completed then the other task...
We need to remove email templates which are displaying by default while creating communication plan for major incident management.how can we achieve it.
Hi anyone can please explain difference between 1 Strike rule and 3 strike rule in Incident Management?
Hi any please help me on these topics practically implementation scenarios .OutageDegradationPlanned Outage
When category, subcategory, item , and summary are customer, capacity, no action taken, and customer it should automatically create 5 incident tasks.
