Hi Everyone,we have a requirement where work notes and additional comments changes on child incident should be copied to parent incident also. can you please help us to achieve this ?Thanks in advance!
Hello,As i am working on the change management there is a requirement that if the state is implement and user try to move it to the review state before that all 'change tasks' should be closed if not then we are restricting the user to move the state...
Hi Everyone, How to change email format mail notification format to be updated. Can you please help me? Please find the attachments. Thanks,Vamsikrishna.
Hello everyone,I want to allow sharing of a record in the table - sys_ux_my_list in the SOW with other users and not just appear with the user who created it, that is, to make a publication to users/groups for the record displayed in the LIST. How ca...
Is Service Now ITIL compliant out of the box? Do we need to tweak it to be compliant? Thanks.
Hello ServiceNow Community, I'm currently facing a challenge with a requirement and would appreciate your guidance. Requirement: I need to create a Requested Item (RITM) when two specific emails are received in the system. The emails are as follows:S...
Want to add two buttons beside the "caller" field on incident form, like "show related incidents".1. Button Name: Show related callsLinked to the "Call" table - show all calls when the "caller" on the incident = "reported by" on the call.2. Button na...
Hi All,I'm trying to restrict, the users to resolve the P1/P2 incidents. and only Group-A have access to resolve the P1/P2 Incident. how can we achieve
I wanted to map the data from email body to incident form , i have written an inbound action script to map the assignment group and configuration item . but i don't see any value in the newly created record . although the values i am providing via em...
Morning all Does anyone know if it is possible when compiling an email using the email client when entering an email address into the "To field", servicenow can display recently used email addresses to select from, rather than having to type in the f...
Hello All, We configured an email notification on Incident table. When the state changes to Critical an email notification will be triggered. But we are getting the email twice, please explain how to fix this?Not created any event also. @Ankur Bawisk...
Hello Experts, I have a json file. Is there any script i can use in powershell to get the count of the records from it Consider an example below:{"records": [{"sys_id": "000018ffsada","sys_created_on": "02-25-2020 07:53:56","name": "sc_req_item","ele...
Hi there is the requirement like some conditions set in inbound action and that need to be removed and in place of that I need to create Business Rule which will set Urgency and Severity that fires if the user creating the Incident is the some user. ...
I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message? I can see the image a...
Hi everyone, I'm trying to filter my CI reference list by Business Service (Parent.Parent) using reference qualifier.javascript: 'Parent.Parent='+current.cmdb_ci; Has anyone ever performed something similar and can assist me please?Thanks in a...
