Incident Template Owner change

Nif78 · ‎01-22-2024

Hi,

We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.
What is the easiest way to do it, do we really need to make everything again, can some admin change owner, and who to talk to?

Dr Atul G- LNG · ‎01-22-2024

Hi @Nif78

I can see that template table dont have any owner field and seems you want to change the value of the Owner?

You can do if you have template editor role.

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jeronimomor · a month ago

hi how did you resolve de issue?

CindyL760057314 · yesterday

Now it is called template_editor_global and that allows them to change the owner.