Resolved! Creating problem record from promote major incident record
Hi, A problem record is creating automatically, when we click on promote to major incident button on incident. Any idea how it is creating? is this a OOB functionality? Thanks.
Forum Posts
Resolved! Incidents created from past 3 days
Hello Everyone,I need to get the incidents which are created from past 3 days using script. can anyone help me in achieving this.
Create Incident when external user sends an email
Hi All,We need to create Incident when an external user means if the user is not exists in servicenow system and they send an email, incident should create. could you please help on this.Thanks!
Metric to track assignment group changes
Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...
Display Breached assignment group for an incident in a reporting using data base view
Hi All,I want to display the assignment group in which the incident is breached. We are trying using data base view between metric instance table and task table. I am trying to write a logic in where clause like start time of incident sla is less tha...
How to add Impersonator option on Portal.
Hi Developers, I'm trying to learn Portal from scratch as I have 0 knowledge about it.Please guide me on how I can add Impersonator option under Profile on portal page in very simple & understandable way.Also request you to please try to explain what...
Can we configure email listener in servicenow to track the emails?
We have a DL (ecatalog@company.com). We need to track all the emails that are being sent to DL and need to create incident in servicenow. Is it possible? Please let me know. ThanksUday
How to create change maintenance window which repeats every 2nd and 3rd week of each month
How to create change maintenance window which repeats every 2nd and 3rd week of each month (only for Tuesday and Friday)? We dont have script option in maintenance schedules. Can someone please help me to configure this using schedules and child sche...
Resolved! How to call a script include from assignment Rules - Script
Hi,Please guide me how to call a script include from Assignment scriptI have created an assignment rule and added a script to call script include example: var a = new SetAssignmentGroup().populateAssignmentGroup(); script include :created a script in...
How to select 2nd and 3rd week of each month and Tuesday and Friday in Schedule
I need to create maintenance window Tuesday and Friday of every month 2nd and 3rd week. Can you please guide me how to achieve this? @Ankur Bawiskar ThanksUday
we need an incident to be created when we received an email to ecatalog@company.com.
Hello Experts,we need an incident to be created when we received an email to ecatalog@company.com. This could be the distribution list. when the user sends an email to this DL then an incident needs to be created. how can we achieve this?@Ankur pleas...
Delete an archive table
Hello all, How can I delete the table of: ar_u_product_incident? I have already deleted all of the records, but I am not finding the ability to just delete the table. Thank you.
How to map assignment group to assignment group of the parent incident when the incident was resolve
When a knowledge open submission is created upon closure of incident, the assignment group should be mapped to assignment group of the parent incident when the incident was resolved.How can we Populate the Assignment group field in a knowledge submi...
Resolved! Pass Caller Location from Record Producer
Hi.I have a Record Producer capturing incident details on the portal. We've just introduced User Locations and this populates a read-only field on the Incident form.However, when a user submits an incident via the portal, the users location doesn't i...
