Incident variable editor configuration

[Abhishek Kathe]

Incidents created via Record Producers shows the Variable Editor section. but users should add, modify, and remove variables directly from the editor without errors on the incident form

[Dr Atul G- LNG · Accepted solution]

Values can be updated by the agent if they have the required role."

[Abhishek Kathe]

Yes Values can be updated but what about adding/removing variable itself?

[Ankur Bawiskar · Accepted solution]

@Abhishek Kathe 

Not possible.

the variable editor shows variables associated with the record producer which generated that record.

Logically doesn't make any sense to remove/delete them.

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[M Iftikhar]

Hi @Abhishek Kathe,

If you want to hide any variable from the form you can create a Catalog UI Policy that only applies on the target record. 

Catalog UI Policy:

Before applying ui policy:

After applying ui policy:

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