Incident

[P1234]

Hi Everyone,

I want to print the all incidents account & incidents managers names.

I build the code but not working.

var inc = new GlideRecord('incident');

inc.addQuery('sys_id','57af......')

inc.addExtraField('caller_id.manager.manager.name');

inc.query();

if(inc.next()){

gs.print("Caller's Manager's Manager Name: "+inc.caller_id.manager.manager.name);

}

Any idea please let me know.

[RashmiG35965605]

To fetch the caller's manager's manager name for single incident:

var inc = new GlideRecord('incident');
inc.addQuery('sys_id','ab6e21121bf1a25020928402604bcbdf');
inc.addExtraField('caller_id.manager.manager.name');
inc.query();
if(inc.next()){
gs.print("Incident Number: "+inc.number+ " and Caller's Manager's Manager Name: "+inc.caller_id.manager.manager.name);
}

To fetch the caller's manager's manager name for multipe incident:

var inc = new GlideRecord('incident');
inc.addActiveQuery()
inc.addExtraField('caller_id.manager.manager.name');
inc.query();
while(inc.next()){
gs.print("Incident Number: "+inc.number+ " and Caller's Manager's Manager Name: "+inc.caller_id.manager.manager.name);
}


I hope this helps.
Thanks!