I have client script which should be copying the incident variables to the submit a request variables like short description and description once the incident ticket is converted in to the request here the client script is not working and copying the...
My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG
Hi Community,I’m working on the Incident table and I want to filter records based on Priority and Shows records assigned to only loged in user.BR:(function executeRule(current, previous /*null when async*/) {current.addQuery("active", true);current.a...
Hello,When this helped checkbox is clicked on an incident and other users open the same incident, they can't view the checkmark. Is there a way to fix this so other users can also view the checkmark?
Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...
in incident form we have start time of incident and end time of incidentSo there is another field duration taken to resolve that is calculated with start time and end time and show how long incident is taken to resolve,Issue is sometimes 3,5 mins dif...
When clicking button to start MS Team meeting in service operation workspace getting below error. Invalid Access token. Please check your credential aliasTry to delete oauth token from table but still same issue.Able to get token directly from creden...
Is there an approach that can automate annual holiday schedule updates for countries world wide?The "normal" holidays can be added as repeat per country - there are however a number of countries that have specific holidays that vary every year and pe...
I have an order guide, in which 2 catalog item are there. one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable...
Hi I noticed when 2-3 user are trying to access the service portal they are redirected to different user.All 3 user are redirected to same user.Have asked the user to clear the cache history, log out and in once again, change the browser everything.B...
Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...
set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...
A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...
There is a scenario where in the incident table if the user does not belongs to service desk group then the assignment group field should be read only for that users. I tried using client script but not able to see the output and also i tried using u...