Hello All,How i can use IncidentState constants in Client scripts?Is there a way we can use the constants in client scripts?@Ankur Bawiskar any idea?Regards,Debasis
In SOW Workspace, We have a requirement to add a link in List module so when that is clicked, it will open that link in next page. But when creating list module in sys_ux_list table, it was asking for table name, category, conditions etc but I want t...
Hello Community Members,I’m sharing a GlideRecord Task Sheet that covers the most important methods used in both GlideRecord and GlideAggregate. These are designed as task-based questions so you can practice hands-on and strengthen your scripting ski...
I am seeing error for flow designer when i changed From one update set to anotherError: " Your flow cannot be found. Flow sys_id:n"
Morning all I have a question around day to dap operations of the Walk Up experience. I want to know how agents can quickly set the status of the walk up location to "Away", so people can join the queue. I have enabled the checkbox "Enable Away Stat...
Could someone please explain the relationship between these two fields? Is Incident Service what was affected and Outage Service the root cause? Thank you.
I am trying to configuring global search text to allow fulfillers to search for KB articles, including their versioning. For instance, a fulfiller should be able to search for KBXXXXX v1.0 in the global search text field. Any guidance on how to confi...
Hi All,In Service Bridge implementation , after ticket gets created in customer incident form (Consumer Instance) and a corresponding Case is created on the Provider side then the CI gets blanked out on the customer incident form(Consumer Instance)...
Hi All, We are working on sending attachments between provider and consumer instances. As we all know Service Bridge provides OOTB functionality to send attachment between two instances , the same feature is not working for us. We troubleshooted the ...
Access and permissions-related issues are currently managed through an incident management system. Users raise tickets for various access-related requests and issues, including:Access Denial or Connectivity Issues(e.g., unable to access systems, no n...
(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { var grp=current.assignmen...
I have a project that syncs service now incidents and connectwise tickets. I need the work notes that are added or updated to an incident be sent to connectwise via my middleware. I developed dev using admin account but for prod I am supposed to take...
Greetings,I have a business request to display emails sent from the "More Options" menu [3 dots] on the SCTASK to add them to the RITM Activity Stream and thus also show them in the Service Portal, in addition the request is to show any email attachm...
Hi All, I want to add a new Menu Item in ESC portal,how can I do that.We have a page which consist of videos and we need to display a menu item as Videos and link it. Thanks,
HI Team,I have case where users with out approval_user role are not able to view there task in the ESC portal.I have limited number of roles for approval_user roles with me i can't provide role to everyone in the firm.I want user with no roles should...
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