Inserting an attachment to incident through incident template.

[pranitabisw]

Hi!

Is it possible to insert images/any attachments to the incident form through incident templates when applied? Kindly advise all the limitations of the incident templates.

If yes we can insert, kindly suggest how can we make it happen.

[Ankur Bawiskar]

@pranitabisw 

not possible.

templates are only used to set field values

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[Dr Atul - LNG]

Hi @pranitabisw 

No mate,  it is not possible. But have look

https://www.servicenow.com/community/developer-forum/adding-attachments-to-templates/m-p/1946218