Integration roles to send data from Servicenow to third party tools

[sahil toraskar]

I have integrated ServiceNow with third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any another role?

[Mathieu Lepoutr]

Hi Sahil

May I please ask you which third party that you mean? Is it a different ITSM?

If yes, please make your life easier by using Exalate. 

It is known for its robust integration capabilities and can help establish bi-directional synchronization between different tools, such as ServiceNow and the third-party tool you're using.

Have a great day!

[Prabu Velayutha]

@sahil toraskar ITIL role should be sufficient for update/Put access through OOB Rest Table APIs.

Note if your using Scripted Rest APIs Admin/ITIL is not required the OOB scripted resource role would be sufficient. 

Please let me know if you have more questions. If my answered helped, please mark it helpful and correct.