I have created Response Time SLA's for incidents related to a specific type of ticket. The SLA's trigger for the tickets, but I need to create a specific notification that references fields from the incident. The OOB SLA Warning notification is sent...
Can the agent calendar be taken into account with auto-assigning incidents with advanced work assignment (AWA)? We have AWA working flawlessly but want agents out-of-office events in the agent calendar to determine their capacity for AWA? Has anyone ...
Hi ServiceNow Community Developers, I keep hearing that GetXML() is good to use, best practice and recommended over GetXMLWait(). However I am wondering what do you do in a case where you need to wait for a response to come back in your script before...
Hello Experts,I am doing integreation with servicenow to servicenow (E-bonding) in pdi , where I have created rest user and given the rest_service role to that user.As by default Get method created while creating the Rest message, I was testing the G...
I have 3 custom date time fields on incident table. field 1- Actual Resolve TimeField 2- Incident management Engagement Timefield 3- IM Engagement Duration I want to calculate the difference between Actual incident resolved time and incident manageme...
Hello all,I would like to understand what's the purpose of the Cost Center field in a user's record.Could you please describe with simple terms (maybe also with an example), what a Cost Center is and how is related to a user? In addition, what's the ...
Hello Everyone, Is there a way I can add a list of knowledge articles in auto response email to the user when incident get submitted by user? Thank youDeepinder
please provide me a topic of client script.
Hello,We recently observed that the System Administrator reopened risks RK0021440 and RK0021427, moving them from Retired to Draft on December 12 at 10:55.1. Why did this happen?• Are there any system processes, business rules, or workflows that coul...
How to get a list showing incident variable section ?
hi request to some one please help me with code correction for the requirement is that when parent approver has been cancelled, the child ritm also need to be cancelled and the child approver need to be cancelled when the parent ritm has been cancel...
I am trying to create a standard change proposal. As part of it I want change task templates to be added automatically to the related list on the proposal. How can I do it? It is like adding the existing records using the Edit button on a related lis...
Hi All, Actually we have requirement that whenever if we change state to WIP and assignment group changes and save the incident form then assigned to make mandatory, while making changes to group , assigned to not mandatory after saved only it makes ...
Hi everyone, I'm looking to see if there's a way to create an Incident from a email address and assign to Group PPT.I have Implemented the requirement but i need PPT for demo client. Please help me