How to achive auto assignment/AWA of incident , When agent is on leave How to handle it.
How to achive auto assignment/AWA of incident , When agent is on leave to handle it.
Forum Posts
HI All
Hi All, I Have one question Related to Incident table. 1.Suppose User create one incident, then user can see only Local IT group, he can not see other group 2.when local it will work in that incident then they can redirect that ticket to 'Raj Group'...
Resolved! Include script
I have written some code for a GlideAjax call in Servicenow but it's not executing as expected.Can anyone help me identify the problem? I have shared screenshot.
Resolved! A CTASK due date cannot be modified to a date later than the Planned End Date of the CCRF
hi can anyone help me with the scenario and code for A related CTASK due date cannot be modified to a date later than the Planned End Date of the related change request record.If attempted, a message should pop up stating, "The CTASK due date is la...
Unable to refresh token for Zoom Notify Connector integration with ServiceNow
We are implementing the integration for the Notify Zoom Connector with ServiceNow Major Incident Management and have performed all the necessary steps for this integration as provided in the documentation. We have completed the Zoom spoke setup and t...
Can we use Advanced work assignmnet to just assign incidents from va to existing assignment groups
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
Resolved! Client script 'if not' is not working
function onLoad() { if (!('u_managed_by_last_certified' == '' || 'u_managed_by_last_certified' == null)) { g_form.setValue('u_verification_method', 'Data Certification'); g_form.setValue('u_last_verification_date', g_form.getValue('u...
How to create a URL link type UX Lists in SOW workspace
In SOW Workspace, We have a requirement to add a link in List module so when that is clicked, it will open that link in next page. But when creating list module in sys_ux_list table, it was asking for table name, category, conditions etc but I want t...
Resolved! Resolution SLA
Hi Team, i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on. So, i would like to create such dashboard so that we could ...
Resolved! Activities translate issue
I am using a Japanese environment.In the record activities. the [empty] should be translated to [空]、but it is translated to [います]。Where can find the translate rule in the instance.
Workflow approval for check boxes
Hi All, Anyone help on requirement in catalog workflow -1. checkbox1 - A user approval2. checkbox2 - B user approval3. checkbox3 - C & D users approvals4. checkbox4 - E & F users approvals5. if checkbox1 & checkbox3 - than A c D approvals... like bas...
how to make a field visible and mandatory in group table when name,manager and members are added/rem
hi can anyone help me with the code or ui policy or how to in group table when ever name is changed or updated or manager is changed or group members are been added or removed i want to make worknotes field display and mandatory
Resolved! Read ACL is not working for incident table
Hi All,I have a requirement when assignment group is "Openspace" then that incident will only visible to Openspace groupFor that I have created read ACL for the incident table. and Condition is Assignment group is Openspace and the script is var grp ...
Parent Child Incidents Root Cause Problem
Hello, I have a question about child incidents. When I connect a child incident to a parent incident, child doesn't update. Status remains same as before the connection. Doesn't show any comments or changes on child incident. Also, when parent is res...
Resolved! Auto close resolved incidents & Major Incidents at the same time after 7 days
Hi Experts... My requirement is 'the auto closer process should be applied to both incidents & Major incidents' . So that both will auto close at the same time. Do I need to create a separate sys property for MIs? Thanks
