Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

SandeshB
Tera Contributor

2 hours ago

Hi there,

 

I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal.

SandeshB_0-1757786509101.png

 

 

Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stating the same?

 

Thank!

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Bert_c1
Kilo Patron

an hour ago

The OOB UI action "Reopen Incident" does that.

Screenshot 2025-09-13 151110.png

 

Post the definition of your "Reopen" UI Action (or whatever you have that processes that button.

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